Business supplies and services: AI enquiry assistant for window display companies
An AI enquiry assistant for window display companies that answers store managers about campaign materials, install nights and preparation, using approved information per campaign.
Which questions window display companies keep getting.
Around a campaign changeover, a window display company receives the same questions over and over, often from store managers who have just received head office's instructions. Do we need to clear the window? What do we do with the boxes of vinyl delivered today? Can the old campaign stay up until you arrive? Will the crew lock up when they leave? The project lead answers between design and scheduling work, by phone and email, sometimes giving a slightly different answer from a colleague. An assistant can absorb the routine questions, provided it only answers from what has been agreed per campaign and passes any unusual store question to a person.
AI enquiry assistant for window display companies
Example- 1
Campaign instructions as the source
DoneFor each campaign the project lead assembles a set of sources: the store instruction, expected delivery of materials, what the store must do before the install night and what happens afterwards.
- 2
Recognise the question and store
In progressA store manager asks through a link tied to their branch and campaign, so the assistant knows which store it concerns and which date is scheduled there.
- 3
Answer or hand over
NextIf the answer is in the sources, the assistant gives it with a reference to the instruction.
From question to answer or colleague.
Campaign instructions as the source
For each campaign the project lead assembles a set of sources: the store instruction, expected delivery of materials, what the store must do before the install night and what happens afterwards. Only approved text is used. General information, such as how you handle removal, sits separately and applies to every campaign.
Recognise the question and store
A store manager asks through a link tied to their branch and campaign, so the assistant knows which store it concerns and which date is scheduled there. It recognises whether the question is about materials, preparation or the install night and looks for the answer in that campaign's sources.
Answer or hand over
If the answer is in the sources, the assistant gives it with a reference to the instruction. If the question concerns a change, such as a different date, damage to delivered materials or a window that has been refitted, it says a project lead will be in touch and passes the question on with the store details.
On your own information, with a person behind it.
Store instructions at display studios usually live in a document or slide deck per campaign, which the retailer's head office forwards to stores. Those documents become the assistant's source once the project lead has approved them. Handed over questions arrive in the mailbox or task system your team already uses. The retailer remains owner of its own store communications; the assistant does not replace them but answers questions about the installation you carry out.
For stores or head office too
Store managers mostly ask practical questions that fit neatly in an instruction. Head office more often asks about budget, scheduling across branches or changes to the concept, and those belong with the project lead. So the assistant focuses on stores; head office questions are handed over directly rather than answered.
Keep the phone or go through the assistant
On the install night itself, a store manager or guard wants someone to call. That calls for the crew lead's phone number, not a chat. The assistant is meant for the days before and after, when questions are not urgent, and its first reply makes that distinction clear.
One source set or tailored per retailer
Each retailer has its own arrangements on removal, storage and what the store does itself. One general set would give answers that are wrong for some chains. A set per retailer with a shared general layer prevents that. It takes a little more work at campaign start but produces more dependable answers.
What the AI assistant may answer.
We start with one retailer and one campaign: sources per campaign, a branch link for store managers, answers with source references and escalation for unusual questions. Before stores get the link, we test the assistant together against the questions stores ask during an ordinary changeover, and against a store reporting that its window has since been rebuilt. More retailers are added afterwards, and escalated questions that keep coming back go into the sources.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan the assistant move an installation date?
No. It can explain when the crew is scheduled and what the store needs to prepare, but any request to reschedule always goes to the planner. The store manager is told the request has been passed on and that they will hear back once there is a new date.
What if the assistant misunderstands a question?
When in doubt it does not answer but hands the question over. You can also read back every question asked alongside the answer given. If an answer is wrong, you correct the source rather than steering the assistant, so the fix applies to every store.
Do store managers need to log in to ask something?
No. They get a link tied to their branch, usually in head office's instruction or the install night confirmation, which tells the assistant which store it is. Anyone without the link can enter a branch, and the assistant checks whether it belongs to the campaign.
Does the assistant use information from other retailers?
No. Sources are separated per retailer and per campaign. A store manager at one chain never gets an answer based on arrangements with another. General information about how you work, such as how removal is handled, is available to everyone when it is the same for all retailers.
What often connects to this.
- Enquiry form for window display companiesAn enquiry form for window display companies that collects store dimensions, the campaign brief and access rules per branch, so a rollout can be assessed without a long email thread.
- Website for window display companiesA website for window display companies that shows how a seasonal campaign moves from concept to installed window, so retailers know what to supply and what to ask.
- Quotation software for window display companiesQuotation software for window display companies that prices display components, installation rounds and night premiums per branch, so a retailer sees exactly what they are approving.
Questions answered, also after hours.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com AI enquiry assistant for window display companies: store questions about campaign materials and install nights answered from approved information.
- Campaign instructions as the source
- Recognise the question and store
- Answer or hand over