Support: One team that knows your software.
A question, an incident or something in the setup that should change: you get an answer from our team, within one working day. No ticket number with a stranger, and it is simply part of your licence.
No obligation · reply within one working dayScreens shown with demonstration data, based on software and sites running for our clients.
From report to resolved, with one team.
The software, the hosting and the updates sit with us. Nobody needs to work out whose problem it is: we pick it up.
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Confirmation email not arrivingMon 09:12 · WhatsApp Figuring it out yourself Fixed within the hour - New opening hoursTue 11:30 · E-mail Waiting for someone Changed the same day
- Staff member cannot sign inWed 14:05 · Phone Finding who has access Access restored
- Adding an extra treatmentThu 10:00 · Question Searching a manual Set up together
- New version of the softwareFri 16:00 · Updates Installing it yourself Updated automatically
Support that comes with your licence.
People who know your software and your setup, on the channels you already use.
Client environment, WhatsApp, email and phone
Pass on a change or question wherever suits you, including your own client environment; you get an answer from our team.
Within one working day
We reply within one working day, incidents come first.
Knows your setup
No briefing needed: we set up your software and know how you work.
Updates included
New versions and improvements arrive by themselves, without installing.
Hosting and backups
The software runs with us, with daily backups.
Help with the setup
A new service, staff member or time slot? We help you set it up properly.
How a request runs
How we work- 1Report In your own client environment or by WhatsApp, email or phone, with a screenshot if it helps.
- 2Assess Incident or question, and how urgent it is.
- 3Resolve Fix and test, or adjust the setup together.
- 4Report back What happened, what we did and how we prevent it next time.
One request, start to finish.
How an incident runs when one team knows the software, with demonstration data.
- 09:12 CClient · WhatsApp09:12Reports that clients have not received a confirmation since this morning.
- 09:20 VVorlyo09:20Sees in the log that the mail provider replaced a key.
- 09:48 VVorlyo09:48Sets the new key, resends the missed confirmations and tests it.
- 10:05 CClient10:05Gets a short explanation and confirmation that nothing was lost.
Know what to expect.
Explore pricing and optionsIs support included?
Yes. Support is part of your fixed monthly licence, as are hosting and updates.
Through which channels can I get support?
In your own client environment or by WhatsApp, email and phone. You get an answer from our team.
How do I pass on a change?
In your own client environment or via WhatsApp, whether it concerns your software, your website or your AI assistant. You describe what you want, it goes straight to our team and we pick it up as soon as possible. You hear from us within one working day.
How quickly do I get an answer?
We reply within one working day. Incidents come first.
What does the software cost?
Your software is a one-off investment, fully set up for your business. After that you pay a fixed monthly licence for hosting, updates and support. The amounts depend on the features you use. After the intake and the call you know exactly where you stand.
And support for my website?
That runs through hosting and care, with the same team and the same channels.
See it in your own business.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com One contact for questions and incidents, without having to search yourself.
- Support by WhatsApp and email
- Answer within one working day
- Updates
- Hosting and backups