Manufacturing and processing: Customer portal for stone fabricators
A customer portal for stone fabricators where homeowners and kitchen retailers see slab photos, the slab layout and the fitting date, and give approval at the point it matters.
What customers of stone fabricators want to see.
For stone fabricators, customer approval is not a formality but a condition for production. Every natural stone slab is unique: the customer needs to see the pattern and approve how the veining runs across the top. Today slab photos go out by email or messaging app, with approval buried somewhere in a thread. When a kitchen retailer sits in between, the photo goes to the dealer, then to the customer, and the reply comes back the same way. If a dispute arises after fitting about a dark patch, someone has to dig through messages to prove which photo was approved.
Customer portal for stone fabricators
Example- 1
Decide who sees what
DoneThe homeowner sees their own job; a kitchen retailer sees every job that runs through them, but none from other dealers.
- 2
Share slab photos and layout
In progressAs soon as a slab arrives, the workshop posts photos of both faces, ideally in daylight, with the material and slab number.
- 3
Capture approval and comments
NextThe customer approves the layout or leaves a comment on a specific piece, such as asking for a vein not to run through the middle of the island.
From invitation to approval.
Decide who sees what
The homeowner sees their own job; a kitchen retailer sees every job that runs through them, but none from other dealers. Per job you decide whether the dealer may approve on the customer's behalf or whether the homeowner must sign personally. That arrangement is fixed before any slab photo is shared.
Share slab photos and layout
As soon as a slab arrives, the workshop posts photos of both faces, ideally in daylight, with the material and slab number. The slab layout follows, with the pieces drawn on the photo. The customer only sees the current version, with a notice whenever something has changed from the previous one.
Capture approval and comments
The customer approves the layout or leaves a comment on a specific piece, such as asking for a vein not to run through the middle of the island. Each approval carries a date, name and version. Only then is the job released to the saw, and the planner sees it too.
Less email, the same records.
Stone fabricators currently share photos by email or messaging apps and keep approvals in the salesperson's inbox. The portal takes slab photos and layouts from wherever the workshop already produces them and holds on to the approved version. Quotes and invoices can appear in it, but they come from the system already used for them. The kitchen retailer keeps ownership of its customer relationship; you keep ownership of the technical documents.
Dealer or homeowner approves
A kitchen retailer often wants to keep the contact and approve on behalf of its customer. That is efficient, but if the homeowner later dislikes the pattern, the approval rests with someone who may not have looked closely at the slab. Some firms therefore always ask the homeowner to sign for strongly figured natural stone.
Photo or a visit to the yard
A photo is quick but only partly conveys sheen and depth of colour. For everyday materials that is enough; for an unusual marble, customers would rather choose in person. The portal can offer a visit as an alternative and still record the approval afterwards, so there is a trail either way.
Approval points only or the whole job
A portal that only asks for approvals is simple and gets used. One with quote, schedule, care advice and invoices is more complete but takes more upkeep. We start with the moments that currently generate the most email and only then add documents that customers look up for themselves.
Clients in other industries.
No customer story from this industry yet. This is how the software works for businesses elsewhere.
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Read the storyWhat customers find in the portal.
At the start, end customer and kitchen retailer get access to slab photos and slab layouts, and approve per version, which releases the job for production. We try it together with a simple top and with a customer who wants a different slab layout twice. The installation date in the portal, care advice per stone type after handover, and quotes and invoices with the job can be switched on when customers ask.
View pricingSupport and updatesGood to know.
Explore pricing and optionsHow can we be sure the customer approved the right version?
Every approval belongs to one version of the slab layout, with date and name. A new version cancels the previous approval and asks for sign off again. In a dispute you can see exactly which image was approved and when, without searching through email.
Can a kitchen retailer follow several customers at once?
Yes. The retailer sees a list of every live job running through them, each with its status: waiting for slab, waiting for approval, in production, fitting booked. They do not see jobs from other dealers or from homeowners who order from you directly.
Do customers need to create an account?
Not necessarily. A personal link per job can be enough for a homeowner ordering a single worktop. Kitchen retailers who work with you regularly get their own login so all their jobs are in one place. The choice depends on how often someone comes back.
Can we send care advice after handover?
Yes. At handover the portal can show the right care advice for the material and finish, such as when sealing makes sense or which cleaning products are best avoided. That advice comes from a list you maintain, so customers get exactly what applies to their top.
What often connects to this.
- Digital job cards for stone fabricatorsDigital job cards for stone fabricators that tie the approved slab layout, the processing on each piece and the pre fitting check together, from bridge saw to handover.
- Website for stone fabricatorsA website for stone fabricators that explains stone types, finishes and edge profiles well enough that customers arrive with a specific question rather than just a photo of a kitchen.
- Enquiry form for stone fabricatorsAn enquiry form for stone fabricators that asks for dimensions, template, edge profile and cut-outs, so the workshop can judge whether a site survey is needed first.
One place for your customers.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Customer portal for stone fabricators: slab photos, slab layout and fitting date in one place, with approval recorded before the bridge saw starts.
- Decide who sees what
- Share slab photos and layout
- Capture approval and comments