Manufacturing and processing: Customer portal for rubber manufacturers
A customer portal for rubber manufacturers where customers find product specifications, drawing revisions, approved samples and order status, and submit revisions against the right item.
What customers of rubber manufacturers want to see.
Customers of rubber manufacturers often work with drawings that go through several revisions over the years. A design engineer changes a dimension, the buyer orders against an old item number, and you produce to the revision that belonged to the last order. Only on delivery does it emerge that the customer expected a new revision. Approved samples sit in a drawer somewhere with a handwritten label. Certificates and inspection reports go back and forth by email. Buyers call to ask when a call-off will be ready. A portal per customer keeps specifications, revisions, approvals and status together and prevents parts being made to the wrong revision.
Customer portal for rubber manufacturers
Example- 1
Access scoped per customer
DoneEach customer sees their own items, with the specification, drawing revisions and documents for each.
- 2
Show revisions and approvals
In progressFor each item the portal shows which revision is current, which samples were approved and when, and which certificates and inspection reports belong to it.
- 3
Submit a revision against the item
NextWhen the customer wants a change, they submit a new revision against the item it belongs to, with a short description.
From invitation to approval.
Access scoped per customer
Each customer sees their own items, with the specification, drawing revisions and documents for each. A buyer sees orders and call-offs; a design engineer also sees technical documents. You decide who sees what and can withdraw access for any individual, while the customer manages their own colleagues.
Show revisions and approvals
For each item the portal shows which revision is current, which samples were approved and when, and which certificates and inspection reports belong to it. Earlier revisions remain visible. The customer also sees the status of current orders and the expected delivery, so there is no need to call.
Submit a revision against the item
When the customer wants a change, they submit a new revision against the item it belongs to, with a short description. The technical department assesses whether the change needs new tooling or new samples, and the customer sees that assessment in the portal.
Less email, the same records.
Items and orders at rubber manufacturers usually live in an ERP system, drawings in a folder or document management system, and certificates in the mailbox. The portal takes order status from the ERP system and shows drawings and documents per item. You remain the owner of production data; the customer remains the owner of their drawings. They can respond and submit revisions, but cannot change released specifications.
Access for all customers or regular accounts only
A one-off buyer of a standard profile does not need a portal. Customers with their own items, revisions and regular call-offs gain a lot. Start with the customers where confusion over revisions arises most often, because that is where the biggest mistakes are prevented. Others follow once it works.
Approve samples online or physically
A sample has to be judged physically by the customer, but the approval can be recorded digitally. The item then shows which sample was approved, when and by whom. That prevents arguments if a difference between sample and series is noticed later. The physical sample stays with you, labelled with the same reference.
Documents automatically or on request
Certificates and inspection reports can appear in the portal automatically with each delivery, or only on request. Automatic saves emails but requires the documents to be ready for every batch. On request is less work but leads to questions. Choose per customer what fits, or combine the two.
Clients in other industries.
No customer story from this industry yet. This is how the software works for businesses elsewhere.
All customer stories
Hotel Aadam Wilhelmina
Online check-in, even at two in the morning.
Read the story
L'Artiste Barbershop
A full calendar starts with easy booking.
Read the storyNovaw Pilates
Focus on the class. Let the booking take care of itself.
Read the storyWhat customers find in the portal.
In the portal, buyers see their items with the current revision, approved samples, documents and order status, and submit a new revision there. Before going live, we try it together with a regular buyer and an ordinary call-off, and with a buyer who submits a revision while an order on the previous revision is already in production. Call-offs through the portal and documents per delivery can be switched on when buyers ask.
View pricingSupport and updatesGood to know.
Explore pricing and optionsWhat happens if a revision arrives while the previous one is in production?
The technical department is notified and assesses whether the running order needs changing or can be completed. In the portal the customer sees which revision is in production and what is happening with their change.
Can customers place call-offs through the portal?
Yes, for items with a fixed price and specification. The call-off arrives as an order and only becomes final once you confirm it. If they change quantity or date, the customer sees straight away whether that is feasible.
Can we load existing revisions and samples?
Yes. At the start we transfer the current revisions and approvals for the customers getting the portal. Older revisions can be added if they are needed to understand the history. After that, the portal keeps itself up to date.
Who manages access to the portal?
Your sales or customer service team. They invite the main contact at a customer, who can add colleagues within their own company. If someone leaves, either the customer or your team can withdraw access, and you can see who logged in when.
What often connects to this.
- Digital job cards for rubber manufacturersDigital job cards for rubber manufacturers that record the released compound specification, process settings and inspection points per order, with readings and deviations reported back.
- Website for rubber manufacturersA website for rubber manufacturers that explains profiles, moulded parts and compounds by application, so a buyer or design engineer knows what to supply for an enquiry you can actually work with.
- Enquiry form for rubber manufacturersAn enquiry form for rubber manufacturers that asks for the profile drawing, hardness, application and expected volume, so the technical review can start right away.
One place for your customers.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Customer portal for rubber manufacturers: product specifications, drawing revisions and sample approvals per item, with order status for customers.
- Access scoped per customer
- Show revisions and approvals
- Submit a revision against the item