Design and creative production: AI enquiry assistant for picture framers
An AI enquiry assistant for picture framers that answers questions about mount sizes, glazing types and turnaround using approved information, and passes anything uncertain to the shop.
Which questions picture framers keep getting.
Picture framers hear the same questions over and over: how wide should the mount be for a piece this size, what is the difference between anti-reflective and museum glass, can you frame a shirt, and how long does it take. Often they arrive outside opening hours, through the website or a message, and sit until the next day. Some are easy to answer with explanations the shop already has. Others, such as whether an old print with foxing can still be framed well, can only be answered by the framer after seeing the piece. An assistant has to keep those two apart.
AI enquiry assistant for picture framers
Example- 1
Set the sources
DoneThe framer decides which information the assistant uses: explanations of mounts and their usual proportions, glazing types, kinds of work that can be framed, turnaround times and opening hours.
- 2
Interpret the question
In progressA visitor asks how wide a mount should be for a drawing of a certain size.
- 3
Answer or pass on
NextIf the question falls within the sources, the assistant answers with a link to the relevant page.
From question to answer or colleague.
Set the sources
The framer decides which information the assistant uses: explanations of mounts and their usual proportions, glazing types, kinds of work that can be framed, turnaround times and opening hours. Prices are only included if the framer wants them. Anything not in the sources is something the assistant won't attempt to answer.
Interpret the question
A visitor asks how wide a mount should be for a drawing of a certain size. The assistant explains the usual proportions and that a slightly deeper bottom margin often looks better, based on the approved guidance. For a question about glass it explains the differences and asks where the piece will hang.
Answer or pass on
If the question falls within the sources, the assistant answers with a link to the relevant page. For a fragile or valuable piece, an oddly shaped object, a price for something unusual or a rush request, it passes the question to the framer with a photo and contact details if the visitor provides them.
On your own information, with a person behind it.
The assistant runs on the existing website and uses the framer's existing explanations of mounts, glazing and kinds of work. Questions it passes on arrive in the inbox or system where enquiries already land. The framer manages the sources and can review every conversation. Visitors can clearly see they are talking to an assistant. A question passed on can be handled by the framer like any other enquiry.
Advise on mount sizes or refer on
The assistant can give general guidance on mount width, which helps visitors form an idea. But the right size also depends on the moulding, the wall and the customer's taste. So the assistant offers a guideline and invites the visitor to come and look at corner samples in the shop.
Answer questions on valuable work or not
Questions about framing an original or old piece are often about conservation. The assistant can explain what conservation board and UV-protective glass do, but never judges the condition of a specific piece. That stays with the framer, who will want to see the work first.
Active outside opening hours or always
An assistant active only outside opening hours catches questions when nobody can reply. One that is always on also takes pressure off during the day. Many framers start with always on, because customers at the counter come first and online questions otherwise wait until the shop goes quiet.
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Read the storyWhat the AI assistant may answer.
From approved sources the assistant answers questions about mounts, glass types, types of work and lead times, and the rest goes to the framer with the conversation attached. Before launch we ask it an ordinary question about mount width, and a question about an old stained print that has to be handed over. Business questions in the sources and an overview of frequently asked questions are added later.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan the assistant say what a framing costs?
Only if you allow it and add a price guide to the sources. Many framers let the assistant explain what drives the price, such as moulding, glazing and size, without naming amounts. For a price, the assistant points to the enquiry form or a shop visit.
What if a visitor sends a photo of their artwork?
The assistant doesn't assess photos of artwork. It keeps the photo with the conversation and passes it to the framer, who can judge what is needed. The visitor is told that the framer will be in touch.
Can we see which questions are asked?
Yes. Every conversation is stored, showing which questions were answered and which were passed on. If a question keeps coming up that the assistant can't answer, you can add to the guidance or decide that it should stay with the shop on purpose.
Does the assistant promise a ready date?
No. It can mention the usual turnaround if you include it in the sources, but it never commits to a specific date. For a question like whether it can be ready for a birthday, it passes the request to the framer.
What often connects to this.
- Enquiry form for picture framersAn enquiry form for picture framers that asks for artwork size, type of work, preferred mount and glazing, so the framer knows what the framing involves before the first conversation.
- Website for picture framersA website for picture framers that shows frame profiles, mounts and glazing together with the kind of work they suit, so visitors walk into the shop with a picture of their framing in mind.
- Quotation software for picture framersQuotation software for picture framers that prices moulding length, glass area, mount and fitting for each framing, so customers at the counter can compare several combinations side by side.
Questions answered, also after hours.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com AI enquiry assistant for picture framers: questions on mount sizes, glazing and turnaround answered from approved content, uncertain ones to the shop.
- Set the sources
- Interpret the question
- Answer or pass on