Construction and installation: Enquiry form for floor coating contractors
An enquiry form for floor coating contractors that asks about substrate, use, area and any moisture reading, so a consultant can judge which preparation and coating build-up are needed.
What makes an enquiry complete for floor coating contractors.
An enquiry to floor coating contractors is often one sentence and a photo of a dusty concrete floor. The consultant cannot tell whether it is a new screed still drying out, an old floor with oil stains, or tiles the customer wants to coat over. He also does not know whether there is underfloor heating, whether the room can be emptied during the work or what load the floor will carry. Every missing answer means another phone call, or a survey for a job that never goes ahead. At the same time the customer does not want to be quizzed about moisture levels he has never measured. The form has to ask recognisable questions and show uncertainty rather than hide it.
Enquiry form for floor coating contractors
Example- 1
Describing use and space
DoneThe customer first chooses what the room is and what will happen on the floor: living, parking, storage, production or catering.
- 2
Recognising the substrate
In progressWith example photos the customer picks the current floor: bare concrete, sand and cement screed, anhydrite, tiles, old coating or timber.
- 3
Moisture and next step
NextIf someone has already measured moisture, the result or report can be attached.
From form to assessed enquiry.
Describing use and space
The customer first chooses what the room is and what will happen on the floor: living, parking, storage, production or catering. Then he estimates the area and says whether the room can be cleared during the work. It is immediately clear whether this is a domestic floor or a commercial one under heavy load.
Recognising the substrate
With example photos the customer picks the current floor: bare concrete, sand and cement screed, anhydrite, tiles, old coating or timber. He indicates roughly how old it is, whether there is underfloor heating and whether there are stains, cracks or loose sections. His own photos can be added.
Moisture and next step
If someone has already measured moisture, the result or report can be attached. If not, the form explains that a reading on site will follow and asks when the space is accessible. The consultant receives an overview showing, for each item, whether it is known, estimated or unknown.
Enquiries in one place, not the inbox.
Floor coating contractors currently receive enquiries by phone, email or a general contact form, sometimes with photos over a messaging app. The new form delivers everything in one place, to the mailbox or sales system already in use, with photos attached and answers as fixed fields. The customer remains the owner of his photos and readings. You decide which questions are mandatory and which the consultant prefers to ask on site.
Photos required or optional
Photos of the floor tell a consultant a lot: cracks, stains, old adhesive, the state of the edges. Required photos lead to better enquiries, but some customers drop out if they must photograph first. Optional with a clear reason why it helps is often a good balance, with a reminder in the confirmation email.
Always survey or only when unclear
For a small garage floor with clear photos a consultant can sometimes give a guide price straight away. For industrial units or floors with underfloor heating a survey with a moisture reading is almost always needed. The form can suggest the logical route based on the answers, while the consultant keeps the final say.
Separate routes for homes and businesses
A homeowner wants to know when they can use the living room again; a business wants to know how long production will stop. An early choice between home and business allows different follow-up questions. Commercial enquiries get questions about work zones, access for equipment and an on-site contact.
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Read the storyWhich questions the form asks.
The enquiry form asks for use, area, substrate, underfloor heating and any moisture reading, with photos and a summary for the adviser. We tune those questions with you at the start. Before it goes live, we walk through a garage floor and an unusual case: a business hall where part of the floor is newly poured and part has old coating. A separate business route and suggesting survey times are switched on when you are ready for them.
View pricingHosting and careGood to know.
Explore pricing and optionsWhat if the customer does not know what substrate he has?
He picks 'not sure' and ideally adds a photo. The consultant sees the substrate is unknown and can make an estimate from the photo or suggest a visit. The form never forces an answer the customer cannot give.
Can customers indicate the work is urgent?
Yes, with a question about the preferred period and the reason, such as a house move or a planned production shutdown. The consultant sees it right away. The form also explains that drying and curing limit how fast things can go, so an urgent request stays realistic.
Does the form ask for the preferred colour?
Optionally. Some customers already have a colour in mind, others want advice first. A colour preference can be noted, but the form makes clear that the final choice follows a sample or showroom visit. It stops a colour being taken as an agreement too early.
How do we handle enquiries for several rooms?
The customer can add rooms, each with its own use, area and substrate. A house with kitchen, living room and bathroom, or a business with a hall and canteen, stays easy to follow. The consultant sees straight away where substrates differ and where another system may be needed.
What often connects to this.
- Website for floor coating contractorsA website for floor coating contractors that explains coating systems and finishes in terms of how the floor will be used, so visitors understand why substrate and moisture come first.
- Quotation software for floor coating contractorsQuotation software for floor coating contractors that calculates preparation, coating build-up and material use per room from the substrate and chosen system, with assumptions visible to the customer.
- AI enquiry assistant for floor coating contractorsAn AI enquiry assistant for floor coating contractors that answers questions about loading after handover, cleaning and cure time from approved information, and brings in a colleague when a specific floor is involved.
Enquiries that arrive complete.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Enquiry form for floor coating contractors: substrate, use and moisture reading up front, so a site survey can be prepared properly.
- Describing use and space
- Recognising the substrate
- Moisture and next step