Construction and installation: Customer portal for facade cleaning contractors
A customer portal for facade cleaning contractors where owners, associations and property managers find before photos, the test area, work agreements and the schedule, and give their approval.
What customers of facade cleaning contractors want to see.
Facade cleaning often involves several parties: an owner, an association board, a managing agent and residents who need to keep their windows shut. Facade cleaning contractors email test area photos to one person, send the schedule by message to another, and field questions from residents who received nothing. An association wants to show the test area at its meeting, but the photos are in an email from weeks ago. After the work a resident asks whether the stain by their front door will still be treated, while the agreement was that it fell outside the order. Without a shared place, every question becomes a search.
Customer portal for facade cleaning contractors
Example- 1
Access per building and role
DoneEach building gets its own space that the client, board or manager can access.
- 2
Before photos, test area, agreements
In progressThe portal shows before photos per section, the test area with its result and the work agreements: which sections are treated, what is excluded and which residual staining was accepted.
- 3
Approval and questions by building
NextThe client approves the test area and quote in the portal.
From invitation to approval.
Access per building and role
Each building gets its own space that the client, board or manager can access. Residents can see a limited part, such as the schedule and what they need to do. Internal planning notes stay out, as do price agreements for anyone not involved in them.
Before photos, test area, agreements
The portal shows before photos per section, the test area with its result and the work agreements: which sections are treated, what is excluded and which residual staining was accepted. The schedule with date and what residents must do sits alongside and updates when the weather moves the work.
Approval and questions by building
The client approves the test area and quote in the portal. Questions from board, manager or residents land with the building, so the planner sees them together. After the work the post-cleaning photos and any open points appear in the same place.
Less email, the same records.
Facade cleaning contractors now share photos, quotes and schedules by email, messaging apps and sometimes a shared folder. The portal becomes the place for the current version; email stays for messages. Before photos and test area come from the planning office, the schedule from the planner, post-cleaning photos from the job card. Clients own their decisions and contact details, you own the agreements and the work. Managers with several buildings get everything under one login.
Give residents access or not
Giving residents access cuts phone calls but needs clear limits. They do not need to see a price or quote. A limited view with the schedule, what they need to do and a way to get in touch usually works well, and it saves the office a lot of explaining. In a small association the board can also forward it themselves.
Approve in the portal or by email
Approval by email feels familiar but easily gets lost among other messages. Approval in the portal sits with the building, with date and who gave it. For associations it helps that the approval can refer to the members' decision, so it is clear on whose behalf it was signed.
Portal per building or per client
A manager with dozens of buildings wants one entry point, a homeowner only their own house. A portal per client with the buildings beneath suits managers, while homeowners go straight to their building. The same structure serves both; the only difference is what someone sees first.
How it already runs at similar businesses.
What customers find in the portal.
The client gets access per building to before photos, test area, work agreements, schedule and approval. We set that up and go through it with you using a homeowner who approves straight away, and an association whose board wants to put the test area to its meeting first. A residents' view and an overview for managers with several buildings are the parts you can switch on after that.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan residents see when their part of the facade is due?
If the work is scheduled per section, the residents' view can show which part is done on which day. For a smaller job it is enough to show the day and expected times, along with what they need to do.
How do we record that the association approved?
Approval in the portal states who gave it, in what role and when. The board can add a reference to the members' decision. Later it is clear that the order was placed on behalf of the association and not by a single resident.
What do clients see after the cleaning?
After cleaning they see before and after photos per section, the handover note and any open points with what was agreed about them. There may also be maintenance advice, such as when another inspection makes sense.
Can managers see all their buildings in one overview?
Yes, a manager sees the status of each building: enquiry, test area, scheduled, done or with open points. From there they click through to the building, and no longer have to dig through emails to see where each one stands.
What often connects to this.
- Digital job cards for facade cleaning contractorsDigital job cards for facade cleaning contractors with the approved test area, the facade sections and work agreements, so the crew works towards the result the owner signed off.
- Website for facade cleaning contractorsA website for facade cleaning contractors that explains, per facade material and type of contamination, which cleaning method fits, with examples of real facades and what a test area involves.
- Enquiry form for facade cleaning contractorsAn enquiry form for facade cleaning contractors that asks about facade material, contamination, working height and access, so the planner knows which test area and which equipment are needed.
One place for your customers.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Customer portal for facade cleaning contractors: before photos, test area, work agreements and schedule per building in one place, with client approval.
- Access per building and role
- Before photos, test area, agreements
- Approval and questions by building