Construction and installation: Operations dashboard for EV charger installers
An operations dashboard for EV charger installers that shows requests per charging location, waiting times for installation and recurring faults, with the source behind every figure.
Which figures EV charger installers really need.
EV charger installers have data spread across enquiries, scheduling, job cards, service requests and the management provider. So you do not see that one car park keeps coming back with requests, that a particular charger model loses connection more often or that jobs for a lease company stall on deliveries. An employer asks how their drivers are doing and the office has to look it up address by address. Requests are also recorded differently: not charging, offline, card not working. Without a fixed breakdown by location and cause, every problem stays a one-off and a pattern only shows when a client complains about it.
Operations dashboard for EV charger installers
Example- 1
Agree definitions and categories
DoneFirst we agree what counts: when an enquiry is complete, when a charger is handed over, when it is active with the provider.
- 2
Connect sources per location
In progressThe dashboard reads enquiries, schedule, job cards and service requests, and where possible the provider's status.
- 3
Investigate deviations
NextA location with many requests or a model that stands out can be clicked through to the underlying requests and job cards.
From scattered figures to one overview.
Agree definitions and categories
First we agree what counts: when an enquiry is complete, when a charger is handed over, when it is active with the provider. Requests get a fixed breakdown by cause, such as connectivity, card or account, hardware, installation or damage. That pick list goes on the service request and the job card.
Connect sources per location
The dashboard reads enquiries, schedule, job cards and service requests, and where possible the provider's status. Everything is linked to the charging location. You see per location how many points there are, how many requests came in and which cause dominates, and per client how many jobs are waiting on what.
Investigate deviations
A location with many requests or a model that stands out can be clicked through to the underlying requests and job cards. You see what the electrician found, which settings were chosen and whether the issue lies with the installation, the device or the provider. That decides whether you send an electrician, contact the manufacturer or call the provider.
Figures from your own work.
The data comes from what you already have: the enquiry form, schedule, job cards, service requests and the accounting package. Status information from the management provider is read in where available. Each source keeps its owner: job preparation for enquiries, the planner for dates, electricians for job cards, the provider for charging sessions. The dashboard only reads and shows where each figure comes from, so errors are corrected at the source.
Lead time or faults first
Clients mostly ask how long it takes from enquiry to charger. Service mainly asks where faults come from. Both are useful but need different data. Start with the subject that generates most questions and add the other once the first set is right and trusted.
Include provider data or not
Status data from the management provider shows whether a charger is online and whether sessions succeed. That makes the picture more complete, but you depend on what they supply. Without it the dashboard still works on your own requests. Include it when it is reliably available, and mark it as an external source.
Internal only or also for clients
An internal dashboard can be rough and show everything. An overview for an employer or residents' association has to be limited and easy to read: status per charger, open requests, points handed over. Start internally, and build a client view once you know which data is really needed there and what you would rather not share.
How it already runs at similar businesses.
Which figures we put on the dashboard.
The dashboard starts with the definitions we agree together, the breakdown of requests by cause and an overview per charging location with click-through to requests and job cards. We check it against the requests from an ordinary period and a car park that raised several requests in a short span. We refine the list of causes after the first weeks. Lead time per client and an employer view are added when you need them.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan we see which charger model generates most requests?
Yes, provided requests are linked to the charger and its model. The dashboard shows per model the number of requests and their causes, with click-through to the requests themselves. You can tell whether it is the device or installations at one type of location.
How do we handle requests that really belong with the provider?
They are given the cause card or account. They count in the overview because they take office time, but stand apart from installation and hardware issues. A high number can be a reason to improve the explanation at handover or extend the assistant.
Who gets to see the dashboard?
You decide per role. The owner sees everything, the service coordinator mainly requests, job preparation lead times and waiting jobs. Costs and margins can be hidden. Clients only get access to their own limited view if one is built.
What if the categories do not fit well?
Electricians and office staff can choose other with a comment. The service coordinator reviews those periodically. If certain causes often end up as other, you add a category or adjust the wording, so the overview stays useful.
What often connects to this.
- Digital job cards for EV charger installersDigital job cards for EV charger installers that bring the checked connection plan to site and send back measurements, charger numbers and photos of the fuse box and cable route.
- Website for EV charger installersA website for EV charger installers that explains per situation what is needed, from a home charger on the wall to charging points for a business site or a car park.
- Enquiry form for EV charger installersAn enquiry form for EV charger installers that collects fuse box, supply and cable route to the parking space with photos, so jobs can be assessed without an extra site visit.
See where the work drifts.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Operations dashboard for EV charger installers: requests by charging location, recurring faults and lead time from enquiry to an active charger.
- Agree definitions and categories
- Connect sources per location
- Investigate deviations