Construction and installation: Enquiry form for EV charger installers
An enquiry form for EV charger installers that collects fuse box, supply and cable route to the parking space with photos, so jobs can be assessed without an extra site visit.
What makes an enquiry complete for EV charger installers.
EV charger installers receive enquiries like I would like a charger, with an address at most. To say anything useful you need more: what the fuse box looks like, whether there is a spare circuit, how heavy the supply is, where the car is parked and how the cable runs from the box to the driveway. Customers send a photo of the outside of the box, or of the charger they want, but not of the circuits and main switch. Businesses add the question of how many spaces are needed and who decides. Every missing detail means a callback, an extra survey visit or a quote that still changes after the visit.
Enquiry form for EV charger installers
Example- 1
Targeted questions with example photos
DoneThe form asks for specific photos and shows an example for each: the open fuse box with circuits, the rating label of the main supply, the wall where the cable can exit and the parking space.
- 2
Check the enquiry can be assessed
In progressThe system checks that the key details are there: type of location, number of charging points wanted, a fuse box photo and the rough distance to the parking space.
- 3
Hand over to job preparation
NextA complete enquiry reaches the person preparing the job as a file, with photos and answers neatly ordered.
From form to assessed enquiry.
Targeted questions with example photos
The form asks for specific photos and shows an example for each: the open fuse box with circuits, the rating label of the main supply, the wall where the cable can exit and the parking space. Customers who do not know can skip it and later receive a link to add it.
Check the enquiry can be assessed
The system checks that the key details are there: type of location, number of charging points wanted, a fuse box photo and the rough distance to the parking space. If anything is missing, the enquiry is marked incomplete with the specific gaps. Business enquiries are also asked who makes the decision and whether a management option has been chosen.
Hand over to job preparation
A complete enquiry reaches the person preparing the job as a file, with photos and answers neatly ordered. They decide whether a quote can be done remotely or a survey is needed, for instance with an old fuse box or a long route under paving. Enquiries needing a supply upgrade are flagged, because the network operator gets involved.
Enquiries in one place, not the inbox.
Enquiries now come through the site, email, phone and sometimes from a lease company or employer referring a driver. The form replaces the general contact form and can have its own entry point per referrer, so it is clear who the client is. Files go to the inbox or planning board of job preparation. Customers remain owners of their photos; the referrer sees only the status of the enquiry, not the photos of the home.
Own form or the lease company's portal
Lease companies and employers sometimes route drivers through their own portal, which often asks too little for the installation. Your own form with a recognisable entry point per client gives the installer the details needed, while the client stays informed through a status overview. Agree per client who contacts the driver.
Site survey or assessment from photos
A survey gives certainty but costs a trip and an appointment. For a standard home charger with a tidy fuse box and a short route, good photos are usually enough. When the supply is in doubt, the car park is shared or the route runs under a driveway, a survey is wiser. The form helps make that call by gathering photos first.
Homeowner and business enquiries kept apart
A homeowner needs only a few questions; a business with several spaces does not get by with that. A split form stops the homeowner getting lost in questions about power sharing, and stops the business forgetting something important, such as whether the parking spaces are owned or rented. Both still end up in the same overview.
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Read the storyWhich questions the form asks.
The enquiry form for homes and businesses is ready with example photos of the fuse box, a check that the enquiry can be assessed and handover as a file to job preparation. Which questions are mandatory we agree with that team. Before going live we walk through two cases together: a home charger with a modern fuse box and a customer who parks across the street. Separate entry points per lease company or employer and a status overview for referrers can be switched on later.
View pricingHosting and careGood to know.
Explore pricing and optionsWhat if the customer does not know what a circuit or main switch is?
That is why the form uses example photos instead of jargon. The customer opens the box and photographs what they see, following the example. The person preparing the job reads the circuits and supply from that. If the photo is unclear, they ask for a specific new one.
Can an employer register several drivers at once?
Yes, through a dedicated entry point where the employer enters drivers' names and addresses. Each driver then receives a personal link to add photos and details about their home. The employer sees the status per driver without access to photos of the house.
How do we deal with enquiries from flats without a private space?
The form asks where the car is parked. If it is on the public road, the form explains that a private charger is usually not possible and points to the council or the residents' association. If the car is in a shared car park, the enquiry moves to the apartment block route.
Are enquiries needing a supply upgrade treated separately?
They are flagged, because an application to the network operator is involved and scheduling depends on it. The person preparing the job sees at once that this takes longer and can tell the customer early. How you take it further is set out in the handover.
What often connects to this.
- Website for EV charger installersA website for EV charger installers that explains per situation what is needed, from a home charger on the wall to charging points for a business site or a car park.
- Quotation software for EV charger installersQuotation software for EV charger installers that records charger, trench length, connection work and management option as separate assumptions, so extras on the cable route are named in advance.
- AI enquiry assistant for EV charger installersAn AI enquiry assistant for EV charger installers that answers questions about activating charge cards, the app and first use with approved information, and passes faults on.
Enquiries that arrive complete.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Enquiry form for EV charger installers: fuse box, supply and cable route complete with photos, plus number of charging spaces and preferred management option.
- Targeted questions with example photos
- Check the enquiry can be assessed
- Hand over to job preparation