Manufacturing and processing: Customer portal for embroidery studios
A customer portal for embroidery studios with a logo archive per client, samples to release and repeat orders started from a previous order.
What customers of embroidery studios want to see.
Embroidery studios have many regular clients who keep having the same logos stitched on new garments: staff uniforms for a hotel, polos for an installation company, jackets for a sports club. Every reorder starts with a search: which logo was it, what size, which thread colours, which position? The client no longer remembers exactly and sends a photo of an old garment. New logos and samples go by email, with releases buried in a thread. And when a client wants a second size of the same logo, for a cap say, nobody knows whether it was ever made.
Customer portal for embroidery studios
Example- 1
Logo archive per client
DoneEach client sees their own logos, by size and position, with a photo of the released sample, the thread colours and the garments it has been used on.
- 2
Show and release samples
In progressFor a new logo or new size, the studio posts a photo of the sample stitched on the actual fabric.
- 3
Start a repeat order
NextFrom a previous order or a logo in the archive, the client picks garments, sizes and quantities for a new order.
From invitation to approval.
Logo archive per client
Each client sees their own logos, by size and position, with a photo of the released sample, the thread colours and the garments it has been used on. A logo can have several versions, such as chest, back and cap. The archive shows which version belongs to which use.
Show and release samples
For a new logo or new size, the studio posts a photo of the sample stitched on the actual fabric. The client releases it or leaves a comment, for instance about a thread colour. Each release carries name, date and version and frees the order for scheduling.
Start a repeat order
From a previous order or a logo in the archive, the client picks garments, sizes and quantities for a new order. Positions and thread colours are carried over. The studio confirms availability and price before the order becomes final, because garments or rates may have changed.
Less email, the same records.
Embroidery studios often keep stitch files in folders on a computer, with names only the digitiser understands, and samples as photos in email. The portal shows the client a readable view of their logos, linked to stitch files that stay in the studio's archive. Orders and invoices come from the system already used for them. The client owns the logo; the stitch file remains the studio's.
Hand over the stitch file or not
Some clients ask for their stitch file, for instance to have work done elsewhere. The file is your work; some studios never release it, others do for a fee. The portal shows the logo and sample, and the file only if you have agreed to share it.
Release per size or per logo
A logo released on a polo can turn out differently on a cap or at a smaller size. Release per size and fabric is more precise but means more samples. For a minor change a digital preview may do; for a new fabric a real sample is wiser.
Repeat order automatic or confirmed
A client placing a repeat order wants quick confirmation. But a garment may have been discontinued or a size unavailable. Letting the order arrive as a request and confirming it after a check keeps it easy for the client without promising what cannot be delivered.
Clients in other industries.
No customer story from this industry yet. This is how the software works for businesses elsewhere.
All customer stories
Hotel Aadam Wilhelmina
Online check-in, even at two in the morning.
Read the story
L'Artiste Barbershop
A full calendar starts with easy booking.
Read the storyNovaw Pilates
Focus on the class. Let the booking take care of itself.
Read the storyWhat customers find in the portal.
In the portal, customers see their logo archive with sizes and proof photos, release new proofs per version and start a repeat order from an earlier one. Before going live, we try it together with a regular customer reordering polos, and a customer who wants their existing logo on caps for the first time. Several contacts per customer, order status and invoices in the portal can be switched on when customers ask.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan a client see which logo version goes with which garment?
Yes. The archive shows for each logo version which garments and positions it was used on, with a photo. On a reorder a client can choose between the chest logo for polos and the smaller version for caps without the studio having to work out which it was.
What if a client wants to change a colour in their logo?
The studio creates a new version with the changed thread colour, and a new sample if needed. The old version stays in the archive, so you can later see what changed and when. Repeat orders use the new version from then on.
Can several people in a company place orders?
Yes. You can add contacts per client with their own rights: order, release or view only. At a hotel, housekeeping can reorder while marketing releases new logos. The portal shows who did what. Rights can be changed at any time.
How long do we keep logos in the archive?
That is up to you. Many studios keep logos for active clients indefinitely and clear out inactive ones after an agreed period. The portal shows when a logo was last used, so clearing out is a deliberate choice rather than an accident.
What often connects to this.
- Digital job cards for embroidery studiosDigital job cards for embroidery studios that bring the released sample, stitch file and per position settings to the machine, and record repairs and rejects per order.
- Website for embroidery studiosA website for embroidery studios that explains embroidery positions, thread colours and suitable fabrics, so a client understands what a logo can and cannot do in thread.
- Enquiry form for embroidery studiosAn enquiry form for embroidery studios that asks for logo size, fabric, position and thread colours, so the studio can judge whether a logo can be embroidered as it is.
One place for your customers.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Customer portal for embroidery studios: logo archive per client, sample approval and repeat orders started straight from earlier orders.
- Logo archive per client
- Show and release samples
- Start a repeat order