Manufacturing and processing: Customer portal for candle manufacturers
A customer portal for candle manufacturers where private label clients find their label designs, sample candles and approvals in one place and deal with them there.
What customers of candle manufacturers want to see.
A private label project with candle manufacturers involves plenty of decisions: fragrance choice, sample candles, label design, glass colour, box copy and the final run. Today these travel by email, with attachments that keep acquiring new versions. A client approves a label in a message from weeks ago while a version with revised wording has gone out since. A brand with several contacts sends conflicting feedback. And when production asks which sample candle is the approved one, someone has to wade through the entire email thread.
Customer portal for candle manufacturers
Example- 1
A dedicated space per client
DoneEach private label client gets access to their own space containing only their products and projects.
- 2
Versions and samples together
In progressLabel designs, box copy and photos of sample candles sit under each product with a version number and status.
- 3
Approval through to production
NextWhen the client approves a design or sample, that version is locked and the office is notified.
From invitation to approval.
A dedicated space per client
Each private label client gets access to their own space containing only their products and projects. You decide who on the client side can approve and who can only view. That stops a marketing assistant signing off a label while the buyer still has doubts about the box.
Versions and samples together
Label designs, box copy and photos of sample candles sit under each product with a version number and status. The client sees which version is current and which have lapsed. Each sample candle shows when it was sent and which fragrance and load it contains, so feedback refers to the same candle you poured.
Approval through to production
When the client approves a design or sample, that version is locked and the office is notified. Comments stay attached to the version. Production only sees approved versions, and any change after approval opens a new round rather than overwriting the previous one.
Less email, the same records.
Candle makers currently swap designs by email and shared folders, while a designer on the client's side or yours works in their own layout software. The portal does not replace that software; it gathers the exported files and the decisions. Order status and delivery window can be pulled from the order list. Ownership stays clear: the client owns their brand assets and approvals, you own formulations, production data and scheduling. Formulations themselves never appear in the portal.
Approvals only or reorders too
A portal limited to designs and samples is quick to set up and solves the biggest communication headache. Letting clients reorder means stock, prices and lead times have to be accurate in the portal. Many candle makers start with approvals and add reordering once a client has established products in their range.
One approver or several
At small brands the owner decides everything. At larger clients, marketing, purchasing and sometimes legal want a say. The portal can record per product who has to approve, but more approvers also means longer projects. You agree that with each client; the portal simply makes it visible.
Physical sample or digital proof
Fragrance and burn behaviour need a physical sample candle; a small wording change on a label usually only needs a digital proof. Recording per change which kind of proof is required avoids shipping a new sample for every tweak, and avoids a fragrance change being approved from a photo alone.
Clients in other industries.
No customer story from this industry yet. This is how the software works for businesses elsewhere.
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Read the storyWhat customers find in the portal.
Customers get their own environment with roles, their products with versions of label and packaging, registered sample candles and approval with comments. Before going live, we assess it together with a customer buying an existing candle with their own label, and with a customer whose two contacts respond differently to the same design. Order status, reordering and documents such as product information per candle can be switched on when customers ask.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan clients upload their own artwork?
Yes. A client can upload a label or box design against the right product. You check it for dimensions and print requirements and, where needed, place an adjusted version alongside. Both versions remain visible, so it is always clear what the client supplied and what was finally approved.
How much of our production schedule does a client see?
Only what concerns them: the status of their own order and the expected delivery window. Pouring table bookings and other clients' orders stay hidden. If the delivery window moves, it is updated in the portal once the planner has confirmed it, not before.
Can we put product documents for each candle in the portal?
Yes. Documents you have drawn up for a product or received from a fragrance supplier can be attached to that product. Which documents your products require is something to settle with suppliers or an adviser; the portal only shows what you upload yourselves.
What if a client wants to change something after approval?
The client opens a new round on that product. The approved version stays valid until the new one is signed off. A run already in production carries on with the old version, and everyone can see from which batch the change takes effect.
What often connects to this.
- Digital job cards for candle manufacturersDigital job cards for candle manufacturers that record the formulation, the raw material lots used and a batch reference for every pour, captured at the pouring table itself.
- Website for candle manufacturersA website for candle manufacturers that explains candle shapes, fragrance collections and private label options clearly enough for a retailer or brand to know what to ask for.
- Enquiry form for candle manufacturersAn enquiry form for candle manufacturers that captures the fragrance, candle shape, packaging and quantities up front whenever a private label or wholesale request comes in.
One place for your customers.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Customer portal for candle manufacturers: private label clients approve labels, packaging and sample candles and follow orders without scattered emails.
- A dedicated space per client
- Versions and samples together
- Approval through to production