Repairs and specialist services: Enquiry form for shoe repair shops
An enquiry form for shoe repair shops that captures shoe material, construction and wear photos, so the repairer can see in advance which repair option fits and whether the pair is worth saving.
What makes an enquiry complete for shoe repair shops.
At the counter of a shoe repair shop, intake is usually quick: a pair of shoes, a brief remark, a ticket. Whether the customer wants a leather or rubber sole, or whether the heel needs just a new tip or a full rebuild, only becomes clear later. For a pair that is posted in or shown in a photo, even more is missing: what the uppers are made of, exactly where the wear is, whether the sole is stitched or glued. The repairer then has to call back, or starts a repair only for the customer to say they meant something else.
Enquiry form for shoe repair shops
Example- 1
Describe pair and wish
DoneThe customer picks the shoe type and the problem, such as a worn heel, a loose sole or a broken zip.
- 2
Wear photos and material
In progressThe form asks for photos of the sole, the heel and the damaged area, and for the material of the uppers if the customer knows it.
- 3
Create the repair ticket
NextThe request becomes a repair ticket with a pair reference, photos and the customer's wish.
From form to assessed enquiry.
Describe pair and wish
The customer picks the shoe type and the problem, such as a worn heel, a loose sole or a broken zip. They then say what they want: as close to the original as possible, or sturdier with more grip. A notes field leaves room for remarks like a preference for a quiet heel.
Wear photos and material
The form asks for photos of the sole, the heel and the damaged area, and for the material of the uppers if the customer knows it. If a photo of the underside is missing, they get a short prompt. With those photos the repairer can see whether the pair is welted or cemented.
Create the repair ticket
The request becomes a repair ticket with a pair reference, photos and the customer's wish. The repairer sees straight away whether it is a quick job or a resole that needs a ready date. They can say early on whether the pair can be repaired, and the customer gets a confirmation with the pair reference that goes on the tag at drop-off.
Enquiries in one place, not the inbox.
Shoe repairers usually work with a ticket book with tear-off stubs, numbered tags or a till system that prints tickets. The form fits in with that: the pair reference on the digital ticket is the same number as on the tag attached to the shoes and the customer's stub. Customer details such as phone numbers stay in the till system or customer list. The form only adds what the repairer needs, such as photos, material and the customer's wish.
Online request or just walk in
Most customers walk in with their shoes, and that should stay that way. The form is mainly useful for people who want to know first whether a repair is possible, or who post their pair. At the counter, staff can run through the same questions, so every ticket holds the same information however the pair arrived.
Customer photos or your own
Customer photos give a first impression, but at intake the repairer also wants a record of how the pair looks, especially for expensive shoes or damage to the uppers. A couple of your own photos at drop-off avoids arguments at collection over a scuff that was already there before the pair ever came in.
Record the wish up front or at the counter
A customer who says at home that they want rubber instead of leather shortens the conversation at the counter. But many customers only know what they want once the repairer has explained the options. So the form asks for the wish optionally, and the repairer completes it at intake after a quick look at the pair.
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Read the storyWhich questions the form asks.
The request form covers the most common problems, with wear photos, material and wish, and turns them into a repair ticket with a pair reference. Your numbering of tags and stubs is brought over at the start. Together we go through an ordinary request for new heel tips, and a pair of boots posted in with a broken zip and a loose sole. A counter version with your own intake photos and registering several pairs at once can be switched on later.
View pricingHosting and careGood to know.
Explore pricing and optionsCan a customer put several pairs in one request?
Yes. Each pair gets its own ticket with its own pair reference, photos and wish. Someone can register three pairs at once while the workshop treats them as separate jobs. At collection the customer sees what was done to each pair.
What if the customer does not know whether the sole is stitched or glued?
A photo of the edge of the sole is enough. The form shows where stitching can usually be spotted, but the customer does not have to decide. The repairer judges it from the photo or at intake.
Does the customer hear straight away whether the pair can be saved?
Not automatically. The repairer looks at the photos and replies when there is time, usually with a short assessment. If in doubt, they ask for the pair to be brought in. The form itself makes no promises.
Does the form work for bags and belts as well?
If you repair leather goods, the form can have a separate route with questions that suit them, such as the type of fastening or where the tear is. The ticket then gets a different kind of reference, so bags and shoes never get mixed up in the workshop.
What often connects to this.
- Website for shoe repair shopsA website for shoe repair shops that shows which repair options exist for each type of shoe and sole material, so visitors know whether their pair can be saved before they leave the house.
- Quotation software for shoe repair shopsQuotation software for shoe repair shops that records sole work, stitching repairs and material choices in a repair proposal, so customers know what they are agreeing to before anything is cut.
- AI enquiry assistant for shoe repair shopsAn AI enquiry assistant for shoe repair shops that answers questions about repair options and opening hours from approved guidance, and passes a photo to the repairer when someone asks whether their pair can be saved.
Enquiries that arrive complete.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Enquiry form for shoe repair shops: shoe material, construction and wear photos captured up front, with an initial view from the repairer.
- Describe pair and wish
- Wear photos and material
- Create the repair ticket