Repairs and specialist services: Scheduling software for robot mower service companies
Scheduling software for robot mower service companies that plans installations, service rounds and test visits around what the garden and the season demand, with room for faults in between.
What makes scheduling hard for robot mower service companies.
Robot mower service companies run to a strong seasonal rhythm. In spring, installations, returning mowers from winter storage and the first faults all arrive together. In autumn everything revolves around collection. In between comes a stretch where wire breaks caused by garden work dominate the calendar. An installation is not finished when the wire is down either: after a few days of mowing someone has to come back to check the mower reaches everywhere and gets stuck nowhere. That test visit is often forgotten or arranged by phone outside the schedule. Without an overview, engineers end up at opposite ends of the region on the same day and customers wait for a mower that should have been back long ago.
Scheduling software for robot mower service companies
Example- 1
Estimate work per garden
DoneEach job gets an estimated duration based on the type of work and the garden: an installation with many islands takes longer than a rectangular lawn, tracing a wire break longer than changing blades.
- 2
Build service rounds by region
In progressThe planner sees per day which engineer is where and which jobs are in the same area.
- 3
Confirm appointment and test
NextThe customer receives a confirmation with day and time slot, and for installations the date of the test visit too.
From job to confirmed appointment.
Estimate work per garden
Each job gets an estimated duration based on the type of work and the garden: an installation with many islands takes longer than a rectangular lawn, tracing a wire break longer than changing blades. For installations a test visit is created immediately, to be scheduled a number of days later.
Build service rounds by region
The planner sees per day which engineer is where and which jobs are in the same area. Winter collection and return are built as rounds, with van capacity taken into account. Faults can be slotted into an existing round when it passes nearby, avoiding separate trips.
Confirm appointment and test
The customer receives a confirmation with day and time slot, and for installations the date of the test visit too. If the customer cannot be home, the work can often still go ahead as long as the garden is accessible; the appointment says so. If rain pushes a round back, the planner sees which customers need to be told.
Alongside your calendar and your team.
Many companies plan in a shared calendar or on a planning board, with a separate winter round list in a spreadsheet. The software connects to the calendars engineers already use and folds the winter list into the same schedule. Customer details come from the customer file or accounting package. The planner owns rounds and appointments, the engineer owns the actual duration reported and the customer owns access to the garden.
Fixed regional days or open planning
Fixed days per region make rounds efficient, especially for winter collection and return. With faults in high season, customers do not want to wait a week until their region comes up. A fixed regional day for planned work with open room for faults combines both, as long as that room stays visible.
Test visit on site or remotely
With some mowers the engineer can check through the app whether the mower finishes its runs. That saves a trip, but not everything can be judged remotely, such as a mower snagging on an edge. The schedule handles both kinds of test and lets you choose per installation.
Customer at home or garden open
Garden work can often happen without the customer at home, which makes scheduling flexible. It does require agreements on the gate, the dog and the location of the outdoor socket to be settled beforehand. The schedule keeps that access information per address, so it is available on every visit.
Clients in other industries.
No customer story from this industry yet. This is how the software works for businesses elsewhere.
All customer stories
Hotel Aadam Wilhelmina
Online check-in, even at two in the morning.
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A full calendar starts with easy booking.
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Focus on the class. Let the booking take care of itself.
Read the storyWhat we set up in the schedule.
Installations automatically get a test visit, faults an estimated duration, and winter collection and return run in rounds. Your regions and van capacity are recorded at the start. Together we play through an ordinary spring working day, and a day when rain makes an installation impossible and everything has to shift. Customer messages when appointments move and combining faults with planned rounds can be added once it runs.
View pricingSupport and updatesGood to know.
Explore pricing and optionsHow can we plan the spring rush better?
By scheduling spring work during the winter: returning mowers from storage and installations already accepted. The schedule shows how much room is left each week for faults. That lets you be honest with customers about when an engineer will come.
Can the engineer move a test visit himself?
He can propose moving it, for example because the grass is too wet after rain. The planner decides and sees which other appointments are affected. The customer is only notified once the new date is fixed, so they never get two changes in a row.
Does the scheduling also work for commercial grounds?
Yes. A business park or a shared garden at a complex with several mowers can be scheduled as one site with multiple mowers. The planner sees which mowers need maintenance and can handle them in one visit.
How do we keep the winter collection round manageable?
By putting all winter service sign-ups in one list and building rounds by region and van capacity. The planner sees which customers have no date yet and which mowers have already been collected. Exceptions, such as a customer dropping off themselves, are listed separately.
What often connects to this.
- Digital job cards for robot mower service companiesDigital job cards for robot mower service companies with a mower card per garden, keeping wire layout, joints, charging station and settings on record for the next visit.
- Website for robot mower service companiesA website for robot mower service companies that explains installation, winter service and repairs in terms of the visitor's own garden, so enquiries arrive with a usable picture of the site.
- Enquiry form for robot mower service companiesAn enquiry form for robot mower service companies that asks for mower model, site layout and the type of request, so the engineer knows what awaits in the garden.
A schedule that works in practice.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Scheduling software for robot mower service companies: plan installations, service rounds and test visits by garden, region and season.
- Estimate work per garden
- Build service rounds by region
- Confirm appointment and test