Repairs and specialist services: Enquiry form for robot mower service companies
An enquiry form for robot mower service companies that asks for mower model, site layout and the type of request, so the engineer knows what awaits in the garden.
What makes an enquiry complete for robot mower service companies.
A report to robot mower service companies often says no more than that the mower has stopped mowing. Whether it is a boundary wire cut while digging a border, a charging station that has shifted or a mower stuck on a slope cannot be told from that. Installation requests also come in without lawn size, without a description of passages and without mentioning the pond or vegetable patch in the middle of the lawn. The engineer then drives out to survey, or turns up with too little wire and too few connectors. In spring, when everyone calls at once, that costs days.
Enquiry form for robot mower service companies
Example- 1
Type of request first
DoneThe form first asks whether it concerns installation, a fault, maintenance or winter service.
- 2
Describe the garden without jargon
In progressFor the site layout the form asks for an estimated lawn size, the number of separate lawns, slopes, narrow passages and obstacles such as trees, a pond or a play frame.
- 3
Pass on a complete request
NextThe request reaches the office with model, serial number where known, garden description and photos together.
From form to assessed enquiry.
Type of request first
The form first asks whether it concerns installation, a fault, maintenance or winter service. Only the questions belonging to that choice follow. For a fault that means the model and what the mower does or displays; for installation it means the garden. Nobody is asked about things irrelevant to their request.
Describe the garden without jargon
For the site layout the form asks for an estimated lawn size, the number of separate lawns, slopes, narrow passages and obstacles such as trees, a pond or a play frame. A sketch or aerial photo can be uploaded. For a fault it asks whether there has been recent work in the garden, since that is often the cause of a wire break.
Pass on a complete request
The request reaches the office with model, serial number where known, garden description and photos together. If something that determines the effort is missing, such as lawn area for an installation, the request is flagged as incomplete. The office sees at a glance whether it is a quick fault or a full installation day.
Enquiries in one place, not the inbox.
Requests currently arrive by phone, email, a contact form or messages in a chat app with photos of the garden. The form gathers those details in a fixed shape, so they can go into the schedule or customer file without retyping. If a manufacturer or dealer forwards reports, the software reads them into the same structure. The customer owns their garden details and photos; you decide what information is required before a request is scheduled.
Garden sketch required or later
A sketch makes the wiring estimate far more reliable, but not everyone can or wants to draw one. Requiring it for installation and leaving it optional for faults often works well. Anyone without a sketch can send a few photos from the corners of the lawn instead, which is usually enough for a first impression.
Ask for the serial number or skip it
The serial number helps with warranty questions and finding the right parts. Many customers do not know where it is and give up if it is mandatory. A photo of the rating plate is an alternative that feels easier. You decide whether the number is needed for every report or only for repairs.
Report a fault or check first
A short check in the form, such as whether the charging station has power and its light is on, already resolves some reports. That saves needless trips. Anyone who has already done the check skips it, so the report does not get longer than it needs to be.
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Read the storyWhich questions the form asks.
The form offers a choice between installation, fault, maintenance and winter service, asks about the garden layout with a sketch or photos, offers a short self-check for faults and hands over to the office. Which self-check belongs to which model is set up at the start. Together we try an ordinary fault report, and an installation request for a garden with two lawns on either side of the house. Reading in forwarded dealer reports can be switched on later.
View pricingHosting and careGood to know.
Explore pricing and optionsWhat if the customer does not know their mower model?
The form then asks for a photo of the mower and the rating plate underneath or under the cover. The office can usually identify the model from that. If not, the engineer notes it during the visit and the customer file is updated.
Can customers mark their mower as urgent?
A mower standing idle is annoying but rarely a true emergency. So the form does not ask about urgency, but it does ask whether the mower has stopped completely or only stops now and then. The office sets the order based on the report and the season, and the customer gets an honest expectation.
How do we know whether a garden suits us for installation?
By asking about size, slopes and passages up front. A garden outside what you install, such as a very steep bank, is flagged so the office calls first instead of booking a visit. You record for yourselves what you do and do not take on.
Can customers request winter service through this form?
Yes, as a separate choice. The form then asks whether the mower should be collected or will be dropped off, and whether the charging station comes too. Those details go to the list for the winter round, separate from fault reports, so both streams stay clear.
What often connects to this.
- Website for robot mower service companiesA website for robot mower service companies that explains installation, winter service and repairs in terms of the visitor's own garden, so enquiries arrive with a usable picture of the site.
- Quotation software for robot mower service companiesQuotation software for robot mower service companies that calculates boundary work, charging station and maintenance parts from the garden layout, with assumptions about wire length and soil visible in the proposal.
- AI enquiry assistant for robot mower service companiesAn AI enquiry assistant for robot mower service companies that answers questions on mowing times, zones and terrain settings from your own guidance, and brings in an engineer when the question points to a fault.
Enquiries that arrive complete.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Enquiry form for robot mower service companies: mower model, garden layout and fault report in one enquiry, with sketch and photos.
- Type of request first
- Describe the garden without jargon
- Pass on a complete request