Design and creative production: Enquiry form for restoration studios
An enquiry form for restoration studios that asks for object photos, dimensions, materials and a condition description, so the conservator can judge which survey is needed.
What makes an enquiry complete for restoration studios.
An owner sends a restoration studio one blurry photo of a painting above the fireplace, asking whether the stain can be removed. Is it a stain in the varnish or in the paint? Is the canvas coming loose from the stretcher? Has anyone worked on it before? From that photo the conservator can't say anything, and a string of emails often follows asking for better pictures: of the back, under raking light, with a ruler alongside. Meanwhile the object sometimes gets moved or cleaned by the owner, making the damage worse. The form should help the owner supply, in one go, the images and details needed for a first assessment.
Enquiry form for restoration studios
Example- 1
Guide the owner through photos
DoneThe form asks for specific photos depending on the type of object: for a painting the front, the back and a close-up of the damage; for furniture every side and the joints.
- 2
Ask about condition and history
In progressNext the form asks what the owner sees, since when, and whether anyone has worked on the object before.
- 3
Pass on a complete enquiry
NextThe conservator receives an overview with photos, dimensions, materials, the owner's description and any earlier interventions.
From form to assessed enquiry.
Guide the owner through photos
The form asks for specific photos depending on the type of object: for a painting the front, the back and a close-up of the damage; for furniture every side and the joints. Each photo comes with a short instruction, such as placing a ruler next to it or holding a lamp at an angle so that unevenness shows.
Ask about condition and history
Next the form asks what the owner sees, since when, and whether anyone has worked on the object before. It also asks where the object is now and whether it can be moved. A warning advises against cleaning or moving the object until the conservator has seen it.
Pass on a complete enquiry
The conservator receives an overview with photos, dimensions, materials, the owner's description and any earlier interventions. Anything missing is flagged. From that, the conservator can suggest whether a site visit, a survey in the studio or a referral is the sensible next step.
Enquiries in one place, not the inbox.
Restoration studios receive enquiries by email, by phone, through an art dealer or auction house and sometimes through an insurer. The form connects to wherever the studio currently tracks commissions. Institutions with their own collection records can include the object number and existing documentation, so nothing has to be described again. The studio decides which photo requests apply per discipline and when an enquiry counts as complete.
Ask for many photos or a short description first
A form that immediately asks for a series of photos produces better enquiries, but can put off an owner who only wants to know whether the studio does this kind of work. A short first question followed by a request for photos is more approachable, but costs an extra round. The choice depends on how many unsuitable enquiries the studio gets.
Have it brought in or visit first
A small object can be brought in by the owner. A large painting, an altarpiece or a cabinet needs transport or a site visit. Based on dimensions and weight, the form can suggest which route makes sense, so no appointment is made for something that won't fit through the studio door.
Private enquiry or insurance claim
A claim through an insurer needs the date and cause of the damage, a claim number and often a report on the condition before and after. A private enquiry is usually less formal. Two versions of the form make sure that, with a claim, the conservator knows right away which documentation will be needed later.
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Read the storyWhich questions the form asks.
Type of object, material, dimensions, photos with instructions, a condition description and earlier interventions are questions in the form, with a separate variant for damage claims. Together we send an ordinary enquiry through it for a painting with flaking paint, and a large piece of furniture that cannot be moved. An entrance for institutions with object numbers and an on-site visit that goes straight into the schedule are switched on when you are ready.
View pricingHosting and careGood to know.
Explore pricing and optionsWhat if the owner can't take good photos?
Then they can say the photos aren't working, and the enquiry is marked as incomplete. The conservator can suggest bringing the object in or arranging a visit. A poor photo is better than none, as long as it's clear that more will be needed before anything can be said.
Can museums send their own documentation?
Yes. An institution can upload existing condition reports, earlier treatment reports and the object number. That documentation is attached to the enquiry, so the conservator knows what was established before and doesn't start from scratch. If something is missing, you can ask for it specifically.
Why does the form advise against moving the object?
Loose paint, a broken joint or brittle paper can be damaged further by moving or cleaning. The warning helps owners avoid that until the conservator has seen the object and can advise on how to transport it safely to the studio.
Can the owner say when the object needs to be back?
Yes. If there's a reason for a date, such as an exhibition or a sale, the owner can state it. The conservator sees it with the enquiry and can say straight away whether survey and treatment are realistic within that time.
What often connects to this.
- Website for restoration studiosA website for restoration studios that explains disciplines, methods and the path from condition survey to treatment, so private owners, museums and insurers know what to expect.
- Quotation software for restoration studiosQuoting software for restoration studios that separates survey hours from the treatment plan, with an estimate per intervention, so the owner can choose and approve step by step.
- AI enquiry assistant for restoration studiosAn AI question assistant for restoration studios that answers questions about bringing in objects, methods and disciplines from approved information, and passes every question about a specific object to a conservator.
Enquiries that arrive complete.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Enquiry form for restoration studios: object photos, materials, dimensions and condition description in a single request, as the basis for the survey.
- Guide the owner through photos
- Ask about condition and history
- Pass on a complete enquiry