Transport and delivery: Enquiry form for piano movers
An enquiry form for piano movers that asks for the instrument type, stair photos, floor levels and doorways, so you can assess the job without a site visit first.
What makes an enquiry complete for piano movers.
An enquiry for a piano move often starts with a phone call: I want my piano moved, what will it cost? Only after a whole string of questions does it turn out to be a grand, on the second floor, with a staircase that turns a quarter halfway up. Sometimes the customer does not know the make or type and calls a digital piano a piano. Without photos of the stairs and doorways you cannot assess the job, so either a site visit follows or a guess. A guess can mean the crew turns out to be too small on the day, or arrives with the wrong equipment.
Enquiry form for piano movers
Example- 1
Ask about instrument and addresses
DoneThe form starts with the instrument: upright, grand, digital piano or organ, with the make and a photo if the customer is unsure of the type.
- 2
Capture stairs and doorways
In progressFor each address the form asks for photos of the stairs from below and from above, the front door and the narrowest doorway.
- 3
Prepare the assessment for you
NextThe enquiry arrives as an overview per address, with photos beside the answers.
From form to assessed enquiry.
Ask about instrument and addresses
The form starts with the instrument: upright, grand, digital piano or organ, with the make and a photo if the customer is unsure of the type. Then come both addresses, the floor, whether there is a lift and how far the piano stands from the front door. For a grand the form also asks for its length.
Capture stairs and doorways
For each address the form asks for photos of the stairs from below and from above, the front door and the narrowest doorway. A short guide shows which angles are useful. The customer can also say whether the staircase is straight, turning or spiral, and whether there is a window that opens fully.
Prepare the assessment for you
The enquiry arrives as an overview per address, with photos beside the answers. Whoever assesses the job sees at once whether a stair climber will do, whether an external lift is needed, or whether a site visit is wise after all. Missing photos are flagged, so any follow-up call is targeted.
Enquiries in one place, not the inbox.
Enquiries currently come in by phone, email, messages with loose photos and referrals from piano shops and tuners. The form brings that flow together without replacing the phone: someone who calls can receive a link to add photos to their enquiry. The data goes to the inbox or system where you keep track of jobs. Photos of homes belong to the customer and are used only to assess and carry out the move.
Photos required or optional
Requiring photos of stairs and doorways makes the assessment reliable, but some customers give up or do not have the keys to the new address yet. Optional photos lower the barrier but mean more follow-up calls. A middle way is to require photos of the current address and let the new one be added later.
Site visit or remote assessment
A site visit gives certainty but costs a journey and time that is not always paid for. With good photos and answers, most jobs can be assessed remotely. The form helps decide when a visit is still necessary, for instance for a grand above the first floor with no lift in the building.
Customer picks equipment or you decide
Some customers ask for an external lift because they saw one at a previous move. Whether it is needed depends on the stairs and the instrument. The form therefore asks about the situation, not the equipment. You decide on the approach and explain it in the quote, so the customer understands why.
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Read the storyWhich questions the form asks.
Instrument, both addresses, floors and photos of stairs and passages: the form asks for these from day one, and each enquiry gives you an overview to assess. Before going live we send two enquiries through it together: an upright piano from a ground floor to a first floor with a straight staircase, and a grand from an upstairs flat with a winding staircase. Sending photos later via a link and recognising referrers can be switched on afterwards.
View pricingHosting and careGood to know.
Explore pricing and optionsWhat if the customer does not know the piano type?
The form asks for a photo of the instrument and of the brand name on the fallboard. That usually tells you whether it is an upright, a grand or a digital piano. If you are still unsure, you see it during the assessment and can ask a targeted question.
Can the customer add photos later?
Yes. After submitting, the customer receives a link to send photos of the new address once they have the keys. Those land on the same enquiry, so you do not have to dig through separate messages to piece the job together.
Does the form also work for piano shops that book regularly?
Yes. A piano shop can fill in the same fields for a delivery to a buyer, with the buyer as contact at the delivery address. If they book often, a saved sender profile shortens the form, so the shop only enters the instrument and the buyer.
How do we make sure photos show the right things?
By showing an example with every photo request: the stairs photographed from below, the turn from above, the door with a tape measure in the frame. Customers usually follow such an example well, and you get pictures you can genuinely assess the job from.
What often connects to this.
- Website for piano moversA website for piano movers that shows which transport options and equipment exist, from stair work with a piano trolley to hoisting with an external lift, and when each one is needed.
- Quotation software for piano moversQuotation software for piano movers that turns lifting work, floor levels, staircase shape and equipment into a proposal showing the customer why the move costs what it does.
- AI enquiry assistant for piano moversAn AI enquiry assistant for piano movers that answers questions about doorway width, stairs and preparation from approved explanations and refers anything uncertain to a member of staff.
Enquiries that arrive complete.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Enquiry form for piano movers: instrument type, floor level, staircase shape and photos of the route in one request, ready for you to assess the job.
- Ask about instrument and addresses
- Capture stairs and doorways
- Prepare the assessment for you