Business supplies and services: AI enquiry assistant for localisation providers
An AI enquiry assistant for localisation providers that answers translators and product teams about string context, terminology and per product arrangements, using approved sources only and handing over when unsure.
Which questions localisation providers keep getting.
During a release, translators at localisation providers keep asking similar questions. Is this a button or a title? What goes into this variable? Is the product name translated? Was this term translated differently in the last release? Many of those questions have been answered before, in an earlier release or another language, but the answer sits in a portal thread, an email or the project manager's head. They end up answering the same question for every language again. An assistant can answer questions whose answer is in approved sources, provided it never guesses what a string means and passes new questions to the project manager or the client.
AI enquiry assistant for localisation providers
Example- 1
Approve sources per product
DoneFor each product the sources are set: glossary, style guide, do not translate list, previously answered context questions and decisions from the portal.
- 2
Link question to string and release
In progressA translator asks from within the task, so the assistant knows which product, release and string are involved.
- 3
Answer or pass it on
NextIf the answer is in the sources, the assistant gives it with a reference, for example to the earlier decision in the portal.
From question to answer or colleague.
Approve sources per product
For each product the sources are set: glossary, style guide, do not translate list, previously answered context questions and decisions from the portal. Only what the project manager has approved is used. Internal discussions, drafts and answers the client has not yet confirmed are left out.
Link question to string and release
A translator asks from within the task, so the assistant knows which product, release and string are involved. It looks for whether the same string or term has been answered before and whether the glossary or style guide covers it.
Answer or pass it on
If the answer is in the sources, the assistant gives it with a reference, for example to the earlier decision in the portal. If the question is new or concerns the meaning of a string with no context, it passes it to the project manager, who decides whether it needs to go to the client.
On your own information, with a person behind it.
Localisation providers keep terminology and style guides in their translation environment and shared folders, with earlier answers scattered across portal and email. The approved versions become the assistant's sources. Passed on questions land in the portal as a question on the string, so the answer can serve as a source afterwards. The client remains owner of what their strings mean and of terminology decisions; the assistant does not make those decisions.
For translators or clients too
Translators mostly ask about context and terminology, which earlier answers cover well. Product teams are more likely to ask about schedule, cost or a language's status, and those belong with the project manager. So the assistant focuses first on translators and reviewers; client questions are passed on.
Reuse answers across languages
A context question answered in one language usually holds for the others, because it concerns meaning in the source. A terminology choice, by contrast, applies per language. The assistant reuses context answers across languages but applies terminology decisions only within the language they were made for.
Answer directly or confirm first
Where an earlier decision applies to exactly the same string, the assistant can answer directly. For a similar but not identical string, it is wiser to offer the earlier answer as a suggestion and let the translator confirm. If the translator is unsure, the question still goes to the project manager.
What the AI assistant may answer.
We start with one product and the translators of one client: approved sources, questions from within the task, answers with references and escalation to the project manager. Beforehand we test the assistant together against ordinary context questions during a release, and against a question about a string no source says anything about yet. More products are added afterwards, and escalated questions that keep coming back belong in the style guide or terminology.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan the assistant decide what a string means?
No. It only gives answers found in approved sources, such as a previously answered question or the glossary. If nothing covers it, it passes the question on. Guessing the meaning of a string without context could introduce the same error into every language at once.
What happens to the client's answers?
A client's answer to a passed on question is recorded in the portal. Once the project manager approves it as a source, the assistant can use it for later questions about the same string, including for translators in other languages.
Does the assistant see other clients' information?
No. Sources are separated per client and per product. A translator working for two clients only gets answers from that product's sources in each case. General information about how you work can apply to everyone.
How do we know the assistant gives good answers?
Every question and answer can be read back, along with the source used. The project manager regularly reviews a selection. If an answer is wrong, they correct the source, so the next answer on the same topic is right.
What often connects to this.
- Enquiry form for localisation providersAn enquiry form for localisation providers that gathers source strings, screen context and release details, so the language team knows where every string appears before translation starts.
- Website for localisation providersA website for localisation providers that explains how software, apps and help content are translated and tested per release, so a product team knows what to supply and when.
- Quotation software for localisation providersQuotation software for localisation providers that prices word volume, previously translated strings and testing per language separately, so a product team sees where release costs come from.
Questions answered, also after hours.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com AI enquiry assistant for localisation providers: string context and terminology questions answered from approved sources, with doubt passed to a person.
- Approve sources per product
- Link question to string and release
- Answer or pass it on