Food and specialist retail: AI enquiry assistant for chocolatiers
An AI enquiry assistant for chocolatiers that answers questions about storage, allergens and shelf life from approved product information, and passes anything uncertain to the shop.
Which questions chocolatiers keep getting.
Chocolatiers get the same questions every day, especially around the holidays: how long do these chocolates keep, can they go in the fridge, is there alcohol in the red one and is this box suitable for someone with a nut allergy. Shop staff usually know, but questions by email or chat also arrive in the evening. A wrong answer about allergens is not a minor slip. At the same time the answer is not always clear-cut: a box may be nut-free in its fillings, yet the workshop handles nuts. An assistant that misses that nuance or starts guessing is a risk to customer and chocolatier alike.
AI enquiry assistant for chocolatiers
Example- 1
Product information as the only source
DoneThe assistant only uses what the chocolatier has approved: fillings and allergens per chocolate, storage guidance and shelf life per collection, and the standard wording about cross-contact in the workshop.
- 2
Match the question to a product
In progressA question about the red chocolate or the Christmas box is matched to the right product.
- 3
Answer or hand over
NextFor a clear question about storage or ingredients, the assistant answers with a reference to the product information.
From question to answer or colleague.
Product information as the only source
The assistant only uses what the chocolatier has approved: fillings and allergens per chocolate, storage guidance and shelf life per collection, and the standard wording about cross-contact in the workshop. General knowledge about chocolate is never used to answer product questions.
Match the question to a product
A question about the red chocolate or the Christmas box is matched to the right product. If it is unclear which product is meant, the assistant asks or shows the possible options. For any allergy question it always includes the wording about handling in the workshop.
Answer or hand over
For a clear question about storage or ingredients, the assistant answers with a reference to the product information. When in doubt, for a serious allergy or a question about custom work, it passes the question to the shop together with what the customer has already asked. The customer hears when to expect a reply.
On your own information, with a person behind it.
The assistant works alongside existing channels: shop, phone, email and perhaps a chat on the site. It reads the same product list as the site and the counter card, so there is one source for allergens and storage guidance. The chocolatier owns that list and approves changes. Questions passed on land in the shop's mailbox or message overview, so there is one place where information is managed.
Answering allergy questions or always handing over
An assistant that lists allergens per chocolate helps many customers straight away. With a serious allergy the customer often wants to speak to a person. The assistant can list allergens from the approved list, with the workshop wording attached, and always hand over when words like severe or life-threatening appear.
Product questions only or orders too
An assistant that only answers product questions is easy to oversee and rarely wrong. One that also gives order status needs access to order data and has to recognise the customer. Starting with product questions and passing order questions on is usually the sensible order. The customer then hears who is picking up their order question.
Chat on the site or suggested replies for staff
A chat on the site answers questions outside opening hours too. An assistant that only drafts replies for shop staff keeps a person between question and answer. That is a good first step for seeing how reliable the answers are before customers talk to it directly.
What the AI assistant may answer.
At the start the assistant receives the approved product list and answers questions about storage, shelf life and ingredients from it. With an allergy question it always includes the text about the workshop, and doubt or custom work goes to the shop. We try it out together with an ordinary question about the fridge and with a question from someone with a severe nut allergy. Questions about delivery dates and corporate orders are added once that information is approved.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan the assistant guarantee that a box is nut-free?
No. It states what the approved product information says, such as fillings without nuts, and always adds that the workshop handles nuts if that is the case. With a serious allergy it passes the question to a member of staff.
What happens when a collection changes?
The chocolatier updates the product list and approves the change. From then on the assistant uses the new information. Old collections that are no longer sold drop out of the source, so the assistant stops answering questions about them.
Does the assistant answer questions outside opening hours?
Yes, for questions it can answer from the approved information. Questions it hands over are queued for the next working day. The customer is told they will hear from a member of staff and roughly when.
Can we see which questions come up most?
Yes. Conversations are kept, so you can see which questions keep returning. If one comes up again and again, the answer can also go on the site or the counter card. Questions that are often handed over point to information that is still missing.
Add-ons for your industry.
What often connects to this.
- Enquiry form for chocolatiersAn enquiry form for chocolatiers that asks corporate customers for box layout, company branding, quantities and delivery date, so a corporate gift does not get stuck in the final week.
- Website for chocolatiersA website for chocolatiers that presents chocolate collections, gift boxes and corporate gifts so visitors understand what is inside the box, how long it keeps and what custom work involves.
- Quotation software for chocolatiersQuotation software for chocolatiers that works out recipe costs, packing work and printing per box, so a corporate quote matches what actually happens in the workshop.
Questions answered, also after hours.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com AI enquiry assistant for chocolatiers: answer storage, allergen and shelf life questions from approved product information, with doubts sent to the shop.
- Product information as the only source
- Match the question to a product
- Answer or hand over