Business supplies and services: AI enquiry assistant for promotional product suppliers
An AI enquiry assistant for promotional product suppliers that answers questions about logo files, print areas and lead times with your own explanations, and hands doubtful cases to a salesperson.
Which questions promotional product suppliers keep getting.
Promotional product suppliers get the same questions over and over: which file should I send, why is my logo not sharp enough, can this be printed in several colours, what exactly is a vector file. Salespeople answer them between quotes, often with the same explanation in a different email. In the evening and at weekends they sit unanswered, while that is exactly when a buyer prepares their order. At the same time a wrong answer is risky: whoever too readily says a delicate logo fits on a slim pen ends up with a disappointed customer. An assistant may therefore only answer with explanations the supplier has approved, and must know when a person needs to look.
AI enquiry assistant for promotional product suppliers
Example- 1
Collect approved explanations
DoneTogether we gather the explanations you already use: artwork guidelines, notes per technique, print areas per item group and general lead times.
- 2
Understand question and file
In progressThe assistant recognises what a question is about, such as file format, colour or print position.
- 3
Answer or hand over
NextIf the question falls within the approved sources, the assistant answers and says where the information comes from.
From question to answer or colleague.
Collect approved explanations
Together we gather the explanations you already use: artwork guidelines, notes per technique, print areas per item group and general lead times. Each source gets an owner who keeps it up to date. Anything those sources do not cover, such as the price of a specific quantity or whether an item is in stock, the assistant does not answer itself.
Understand question and file
The assistant recognises what a question is about, such as file format, colour or print position. When a visitor attaches a logo, it can say whether the file looks like a vector format or has a low resolution, using the wording from the artwork guidelines. Whether the final result will look good is not its call; that stays with the studio.
Answer or hand over
If the question falls within the approved sources, the assistant answers and says where the information comes from. When in doubt, for a question about a specific order or a request for tailored advice, it passes the conversation to a salesperson along with the question and the file. The visitor knows who will respond.
On your own information, with a person behind it.
The assistant uses copy that already exists on the website, in the artwork guidelines and in the product information. It has no direct access to the order system; questions about an open order go to a person or to the customer portal. Handed-over conversations arrive in the mailbox or system sales already uses. The supplier remains the owner of the sources and decides when new explanations are added or old ones retired.
Inform only or also advise
An assistant that only explains what a vector file is or which techniques exist is safe and quick to roll out. Advice on which item or technique best suits a particular campaign needs knowledge of budget, logo and deadline. That stays with the salesperson; the assistant collects the details and passes them on.
Allow file uploads or not
A visitor who can upload their logo gets a more specific answer about format and resolution. It does mean files come in that need to be kept or deleted. Decide how long they are retained and whether they are attached automatically to an enquiry if the visitor goes on to request a quote.
Always on or only out of hours
An assistant that is always on also catches routine questions during the day, so salespeople are interrupted less. Some suppliers prefer to handle first contact themselves during office hours. You can also run the assistant in the daytime but have it hand over sooner, so personal contact with a salesperson stays front and centre.
What the AI assistant may answer.
At the start the assistant learns your artwork specifications, techniques and print areas from approved sources and passes everything else to sales. We test its answers together against a visitor asking which file format is needed, and against someone who wants to know whether their complex logo fits on a small keyring. More sources and a direct step to the enquiry form can be added whenever you like.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan the assistant tell whether a logo will print well?
It can say whether a file has the right format and explain what the artwork guidelines ask for. Whether a logo with fine lines will come out well on a particular item is for the studio to judge. In that case the assistant passes the question on with the file attached, so nobody has to upload it again.
Does the assistant give out prices?
Not for a specific request. Prices depend on quantity, colours, position and current purchase prices. If you show general guide prices on the website, it can point to those. For an actual price it directs the visitor to the enquiry form or to a salesperson.
What if the assistant does not understand a question properly?
It asks once for clarification. If that still does not work, it passes the conversation to a member of staff along with the questions already asked. The visitor does not have to repeat themselves and is told when to expect a reply.
Who keeps the assistant's answers up to date?
Each source has an owner within your company. When an artwork guideline changes or a new technique is added, that owner updates the source and the assistant uses the new version straight away. Questions that are handed over often show which explanations are still missing.
What often connects to this.
- Enquiry form for promotional product suppliersAn enquiry form for promotional product suppliers that collects item choice, logo file, quantity and delivery date in one go, so the salesperson can judge straight away what is feasible.
- Website for promotional product suppliersA website for promotional product suppliers that shows, item by item, which print areas, techniques and materials are available, so every enquiry starts from what can actually be done.
- Quotation software for promotional product suppliersQuotation software for promotional product suppliers that puts quantity, setup costs, print colours and extra positions into one calculation, starting from the print area and technique.
Questions answered, also after hours.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com AI enquiry assistant for promotional product suppliers: logo quality and print area questions answered from approved content, doubts passed to a person.
- Collect approved explanations
- Understand question and file
- Answer or hand over