Events and rental: AI enquiry assistant for marquee rental companies
An AI enquiry assistant for marquee rental companies that answers questions on site access, ground and build using approved information, and passes anything uncertain to a member of staff.
Which questions marquee rental companies keep getting.
Marquee rental companies hear the same questions again and again: will the lorry fit through our gate, can a tent go on artificial grass, do I need to arrange a permit and when will you come to build? Some of these can be answered from fixed information; others depend on the site and need an experienced eye. In season they all arrive by phone and email, just when sales is busy with quotes and the planner with crews. A generic chatbot that makes something up about permits or floor loading only makes things worse rather than better.
AI enquiry assistant for marquee rental companies
Example- 1
Choose the approved answers
DoneYou decide what information the assistant may use: guidance on ground types, access requirements for the lorry, general build times and what the customer needs to arrange.
- 2
Read and place the question
In progressThe assistant reads the question and looks in the approved information for a fitting answer.
- 3
Answer or hand over
NextIf there is an approved answer, the assistant gives it with a reference to the source.
From question to answer or colleague.
Choose the approved answers
You decide what information the assistant may use: guidance on ground types, access requirements for the lorry, general build times and what the customer needs to arrange. Topics that always need a person, such as permits, the load a floor can bear or a sloping site, are explicitly excluded.
Read and place the question
The assistant reads the question and looks in the approved information for a fitting answer. A question about gate width gets the standard access requirements. A question about a specific site or an exception is recognised as something it cannot judge itself, even if the customer presses for an answer.
Answer or hand over
If there is an approved answer, the assistant gives it with a reference to the source. If there is doubt, or the question concerns a particular site, it asks for details and photos and hands the conversation to a member of staff. They see the whole exchange and do not need to ask anything again.
On your own information, with a person behind it.
At marquee rental companies the information for the assistant usually exists already: website FAQs, terms and conditions, build instructions and the explanations sales gives over the phone. We bring those together into a source you manage yourselves. Conversations that are handed over arrive in the inbox or rental system where ordinary enquiries land. You remain the owner of every answer; the assistant adds nothing that has not been approved.
Information only or taking enquiries
An assistant that only gives information is simple and safe. One that also takes an enquiry, with date, site size and photos, saves more work but has to ask questions as carefully as the form does. Many companies start with information and add enquiry taking once the answers have proven reliable.
Always on or office hours
Answering general questions outside office hours suits a customer planning a party in the evening. Handed over questions are then picked up the next working day, and the assistant has to say so honestly. The customer knows what to expect and does not ring in a panic.
What it says about permits
Whether a tent needs a notification or permit from the local authority varies by council and by event. The assistant can explain that the customer needs to check this with the council and which tent details will help. A ruling on what a specific case requires is left to a person or to the council itself.
Clients in other industries.
No customer story from this industry yet. This is how the software works for businesses elsewhere.
All customer stories
Hotel Aadam Wilhelmina
Online check-in, even at two in the morning.
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L'Artiste Barbershop
A full calendar starts with easy booking.
Read the storyNovaw Pilates
Focus on the class. Let the booking take care of itself.
Read the storyWhat the AI assistant may answer.
What the assistant may say about access, ground, build times and what the customer arranges is set up at the start from your approved texts. When in doubt, or when a specific site is involved, the conversation goes to a colleague. We hold two trial conversations together: a simple question about gate width and one about a tent on a roof terrace, which must always go to a person. Taking enquiries and an overview of frequently handed over questions can be switched on later.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan the assistant tell whether a tent will fit our site?
No, a person decides that. The assistant can explain roughly how much clear space a tent type needs and which details are required to assess it. It then asks for measurements and photos of the site and passes the conversation to a salesperson who can judge it.
What does the assistant do when it does not know?
It says so honestly and offers to pass the question to a member of staff. It does not invent an answer or fill gaps with general knowledge about tents. You can later see which questions it could not answer and add approved information for them where that makes sense.
Can we edit the answers ourselves?
Yes. The assistant's source is an overview of topics and answers that you manage. If access requirements or build times change, you update them there and the assistant uses the new answer straight away. A wording change needs no developer.
Does the customer know they are talking to an assistant?
Yes. It is always clear that the first answers come from an assistant and that a member of staff takes over when a question needs more. On handover the assistant says who will pick it up and roughly when the customer can expect a reply.
Add-ons for your industry.
What often connects to this.
- Enquiry form for marquee rental companiesAn enquiry form for marquee rental companies that collects site size, ground type, access and date, so each enquiry can be assessed without a call back first.
- Website for marquee rental companiesA website for marquee rental companies that explains tent types, sizes and flooring options well enough for visitors to see which setup suits their site and occasion.
- Quotation software for marquee rental companiesQuotation software for marquee rental companies that puts tent area, flooring, build crew and transport distance into one calculation, with assumptions about the site visible in the proposal.
Questions answered, also after hours.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com AI enquiry assistant for marquee rental companies: answers site access and build questions from approved information and hands doubts to a person.
- Choose the approved answers
- Read and place the question
- Answer or hand over