Transport and delivery: Enquiry form for courier services
An enquiry form for courier services that asks for parcel dimensions, weight and collection and delivery windows, so the planner can judge whether a trip is feasible.
What makes an enquiry complete for courier services.
At a courier service, requests arrive by email, by phone and through a contact form with a single text box. What it says is something like: a few boxes to Utrecht, ideally tomorrow morning. The planner has to call back. How many boxes, how heavy, which house number, will someone be there, can it go to a neighbour? Anyone who emails late in the afternoon only hears back the next day, by which time the collection window has passed. Details that shape the trip are often missing too, such as a narrow access road, a barrier on a business park or a recipient who is only open at lunchtime.
Enquiry form for courier services
Example- 1
Ask about the consignment stepwise
DoneThe form first asks what needs to go: envelopes, boxes or a pallet, with sizes and an estimated weight.
- 2
Check feasibility before sending
In progressBefore the request is sent, the form checks whether the combination makes sense.
- 3
Hand a clean request to planning
NextThe planner receives a request with every field in a fixed place, the chosen service and any special instructions in plain language.
From form to assessed enquiry.
Ask about the consignment stepwise
The form first asks what needs to go: envelopes, boxes or a pallet, with sizes and an estimated weight. Then come the collection and delivery address, the preferred windows and who will be present. Fields that do not apply disappear. Choosing a pallet triggers a question about a tail lift; sending documents does not.
Check feasibility before sending
Before the request is sent, the form checks whether the combination makes sense. A delivery window earlier than the collection window, a consignment too heavy for the chosen service or an address without a house number is flagged. The sender fixes it on the spot instead of the planner chasing it later.
Hand a clean request to planning
The planner receives a request with every field in a fixed place, the chosen service and any special instructions in plain language. Nothing needs retyping: one action turns it into a provisional order. If something is still missing, it is clear which question has to go back to the sender.
Enquiries in one place, not the inbox.
Regular clients often submit their consignments through an export, an order portal or a shop integration. The form is for everything outside that: new senders, one-off urgent jobs and private customers. Its fields match the way orders are created in your planning or trip system, so a request can become an order without being converted. Address details and contacts belong to the sender; the courier keeps them only for the trip and the invoice. An existing inbox can stay in place as a safety net.
Short form or full questionnaire
A short form gets filled in more often but produces requests the planner has to chase. A long one puts people off when the job is urgent. The middle ground is a form that only asks more where it matters: loading options for a pallet, nothing extra for an envelope. That keeps it brief for simple consignments and thorough for awkward ones.
Book instantly or review first
Simple consignments within standard windows can be confirmed as orders straight away. For express jobs, large sizes or unusual addresses, the planner wants to take a look first. The form can support both routes, so the sender can see whether the trip is already fixed or still being reviewed, and when to expect an answer.
Account required or guest checkout
A regular shipper benefits from an account with saved addresses and past consignments. A one-off sender does not want to register for that. A form that works as a guest but recognises returning senders by their email address keeps the barrier low without making regular customers fill everything in again.
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Read the storyWhich questions the form asks.
The enquiry form is ready with questions about the consignment, both addresses, time windows and special requirements. It checks whether that combination makes sense and places each request in planning as a provisional order. Two real cases go through it first: an ordinary consignment of a few boxes and an urgent request for a pallet to an address without a loading dock. Recognising returning senders and attaching photos of the consignment can be switched on once the first weeks run smoothly.
View pricingHosting and careGood to know.
Explore pricing and optionsCan a sender add several delivery addresses to one request?
Yes, if that fits your work. The form can allow multiple stops, each with its own window and contact. The planner then sees the request as one order with several deliveries and decides the sequence.
What if a sender does not know the exact dimensions?
They pick an estimate, such as fits in a car boot or half a pallet, and can add a photo. The planner sees that it is an estimate and can check if in doubt. An honest estimate is better than an invented figure that turns out to be wrong.
Does the sender get a confirmation straight away?
They immediately receive an acknowledgement with a summary of their request. Whether the trip is already confirmed depends on the route you choose: simple consignments can be confirmed at once, while others show that the planner is still reviewing and when an answer will follow.
Can we put the form on our existing website?
Yes. The form can sit on your current site, as its own page or embedded in a service page. If a visitor picks a service on that page, it is already selected in the form, so nobody has to choose twice.
What often connects to this.
- Website for courier servicesA website for courier services that explains delivery services and service levels clearly enough for a shipper to know in advance which one suits the consignment.
- Quotation software for courier servicesQuotation software for courier services that puts mileage, expected waiting time and surcharges into one proposal, with the assumptions shown so a shipper knows what the price rests on.
- AI enquiry assistant for courier servicesAn AI enquiry assistant for courier services that answers questions about delivery windows, collection times and services from approved information and passes anything uncertain to a person.
Enquiries that arrive complete.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Enquiry form for courier services: dimensions, weight, time windows and address details complete in one go, checked before the planner sees them.
- Ask about the consignment stepwise
- Check feasibility before sending
- Hand a clean request to planning