Transport and delivery: AI enquiry assistant for art transporters
An AI enquiry assistant for art transporters that answers questions about packaging agreements, crates and preparation from approved information and hands uncertain cases to a member of staff.
Which questions art transporters keep getting.
Clients of art transporters often have questions before they send an enquiry: does my painting need a crate, can I pack it myself, can the glass stay in, how does insurance work? After approval, questions about the packaging agreements follow: what do I need to prepare, should the frame come off? Those questions reach the office, often the same people who prepare quotes and run the schedule. A wrong answer about packaging can cause damage, so every question is answered carefully in person, even the simple ones, and that takes a great deal of time.
AI enquiry assistant for art transporters
Example- 1
Explanations you have released
DoneThe assistant only uses explanations you have approved: packaging types and when they are used, what a client needs to prepare, how a condition report works and what a loan involves.
- 2
Separate general and object questions
In progressA question like what is soft wrapping is general and gets the approved explanation.
- 3
Hand over with object details
NextFor a handover the assistant asks for dimensions, materials, framing and a photo, and passes the question with those details to the office.
From question to answer or colleague.
Explanations you have released
The assistant only uses explanations you have approved: packaging types and when they are used, what a client needs to prepare, how a condition report works and what a loan involves. Whatever is not in those explanations, the assistant does not answer.
Separate general and object questions
A question like what is soft wrapping is general and gets the approved explanation. A question like does my work on panel need a crate concerns a specific object. The assistant explains what that choice depends on but does not decide. It asks for the work's details and hands the question over.
Hand over with object details
For a handover the assistant asks for dimensions, materials, framing and a photo, and passes the question with those details to the office. The client sees that a member of staff is taking over and when to expect an answer. The office can assess it straight away without asking again.
On your own information, with a person behind it.
Questions currently arrive by phone, email and the contact form. The assistant can sit on the website, beside the pages on packaging and services, and deliver its handovers to the inbox or the enquiry form. You manage the approved explanations together with the website copy. The assistant has no access to quotes, shipments or details of clients' works, and stays outside the systems where those are kept.
General explanation or advice per work
Advice on a specific work requires knowledge of the object and takes on a responsibility that belongs with an experienced member of staff. A general explanation of what drives the choice, such as support, framing and fragility, helps the client without the assistant making a decision that could lead to damage.
Private clients or institutions too
Private clients have many basic questions and are well served by an assistant. Museum registrars usually ask specific questions about loan conditions and want a knowledgeable counterpart. Start with private clients and see whether institutions benefit, or whether they are better off speaking to a member of staff directly.
Before the enquiry or after approval too
Questions before an enquiry concern the services and packaging. After approval they concern preparation and the arrangements for that shipment. The assistant can answer both in general terms, but questions about an ongoing shipment are always handed over, because the answer depends on the specific arrangements.
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Read the storyWhat the AI assistant may answer.
The assistant gets your approved explanations of packaging types, preparation and condition reports and answers general questions from them. When a question concerns a specific work or an ongoing shipment, it hands over to a colleague with the right details attached. Before launch we test a question about soft wrapping and a collector who wants to know whether they may pack their work on panel themselves. A log for reading back answers is ready as well.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan the assistant say which packaging a work needs?
No. The assistant explains what that choice depends on, such as support, framing, dimensions and fragility, but does not decide. It asks for the work's details and hands the question to a member of staff who can assess it properly.
What does the assistant say about insurance?
It explains in general terms how cover during transport is arranged, based on approved text. It does not answer questions about amounts, terms for a specific work or claims, but hands those over to a member of staff.
Can we see which questions the assistant hands over?
Yes. All conversations are logged, including the questions that were handed over. If certain questions keep coming back, you can expand the explanation on the website or in the sources, so the assistant can answer them in general terms from then on.
Does the assistant answer questions about an ongoing shipment?
No. Questions about a specific shipment, such as its status or a changed arrangement, are always handed over. The assistant asks for the reference and contact details, so the office can link the question to the right shipment straight away.
What often connects to this.
- Enquiry form for art transportersAn enquiry form for art transporters that asks for object dimensions, materials, condition details and the collection and delivery situation, so you can choose packaging and crew with confidence.
- Website for art transportersA website for art transporters that explains packaging options and transport services, from soft wrapping to bespoke crates and accompanied shipments, so a gallery, museum or collector knows what suits the object.
- Quotation software for art transportersQuotation software for art transporters that combines crating, handling hours, packaging materials and transport into a proposal showing the client what happens to each object.
Questions answered, also after hours.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com AI enquiry assistant for art transporters: questions on packaging, crates and preparation answered from approved explanations, with handover when unsure.
- Explanations you have released
- Separate general and object questions
- Hand over with object details