Delivery recording for transport companies: Know what arrived and what still needs follow-up.
Give drivers practical mobile recording and office staff a clear overview. Quantities, exceptions and attachments remain associated with the correct shipment.
Delivery recording · Shipment
ExampleShipment T-043
Partial delivery- Expected
- 8 packages
- Delivered
- 7 packages
- Exception
- One package missing
- Follow-up
- Dispatch informed
Next step
Do not close the entire shipment
Seven packages were recorded as delivered. The missing package remains open for investigation and the customer does not receive a full-delivery confirmation.
Activity
- Exception recorded · Client10:05
- Delivered recorded · Team09:48
- Expected recorded · Client09:12
Completing a stop does not mean everything was received.
A driver finishes at an address but one package is missing or the recipient accepts only part. If the system only offers complete or incomplete, customers may receive an incorrect confirmation. In the software, records revolve around shipments, quantities and exceptions. Dispatch can see what arrived and which follow-up remains necessary.
Delivery recording for transport companies
Example- 1
Identify the shipment and stop
DoneAssociate the assignment with a clear reference and expected goods.
- 2
Record the actual result
In progressLet drivers record quantities and the relevant outcome.
- 3
Pass exceptions to the office
NextRoute missing or damaged items to the agreed follow-up.
From loading list to a traceable delivery.
Identify the shipment and stop
Associate the assignment with a clear reference and expected goods. One address may receive several shipments; selecting the location alone is insufficient to close the correct order.
Record the actual result
Let drivers record quantities and the relevant outcome. Absence, refusal and partial receipt are different situations. Photographs or notes can explain the result but must remain attached to the shipment.
Pass exceptions to the office
Route missing or damaged items to the agreed follow-up. Show what was communicated to the customer and what remains open. A new attempt receives its own record without overwriting the earlier situation.
Your trip planning stays where it is.
If your TMS already manages trips, that stays the same. At the start we connect delivery recording to your TMS: assignments come in and statuses go back. Drivers enter the result once on their phone. A received record and an updated TMS status are tracked separately, so the office sees when a handover has failed.
Connectivity drops during unloading
The record is kept on the device and sent as soon as there is signal again. A locally saved delivery is not shown as already received by the office.
The recipient refuses one item
Record refusal against that item while preserving accepted quantities. Further transport or return requires its own next step.
An earlier result is corrected
Retain who made the correction and why. Quantity changes remain identifiable to colleagues who acted on the previous information.
Clients in other industries.
No customer story from this industry yet. This is how the software works for businesses elsewhere.
All customer stories
Hotel Aadam Wilhelmina
Online check-in, even at two in the morning.
Read the story
L'Artiste Barbershop
A full calendar starts with easy booking.
Read the storyNovaw Pilates
Focus on the class. Let the booking take care of itself.
Read the storyAt the start: shipments, drivers and outcomes.
At the start we set up packages, pallets or order lines, driver roles, scanning, attachments, delivery outcomes and customer messages, and connect recording to your TMS. We set up delivery registration for your drivers once, and after that you pay a fixed monthly licence for hosting, updates and support. Required delivery evidence is agreed together with your team; a digital record is not given an automatic guarantee of legal standing.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan drivers use this on a phone?
Yes, with large controls for recording on the road, scanning, and offline capture when signal drops.
Can delivery photographs be retained?
Yes, for the agreed purpose with suitable access and retention. Not every shipment needs a photograph by default.
Can customers see status?
Yes, through the client portal or a message. At the start we agree which status customers see and which internal details remain with the team.
Does this replace route planning?
No. Delivery recording is a separate component; your existing trip or route planning stays in use.
What often connects to this.
- Quotation software for moving companiesGive customers a clear way to explain their move. Your team receives inventory, access details and preferences together and can see what still needs clarification.
- B2B stores for wholesalersBusiness customers want to find familiar products, see agreed prices and order the correct quantities. We set up the ordering portal around the arrangements your sales team already makes.
- Rental software for event equipmentA rental order does not end on the event date. Connect preparation, transport, dispatch and return checks so availability reflects the real movement of your equipment.
Every delivery visible at the office.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Record deliveries, quantities and exceptions digitally. Vorlyo connects drivers, dispatch and customer service through clear shipment status.
- Identify the shipment and stop
- Record the actual result
- Pass exceptions to the office