Tenant portal for property management: Turn scattered repair requests into visible progress.
Give tenants one place for requests and documents. Your management team sees who is handling each issue, what is missing and which contractor needs to act.
Maintenance · Request M-028
ExampleApartment A-12
Intercom not working
- 1Received
- 2Reviewed
- 3Arrange visit
Next action
Contractor arranges a visit
The request has been reviewed. The visit date is not yet confirmed; the tenant receives an update when it is agreed.
- Visible to
- Tenant · Manager · Assigned contractor
A forwarded email is not a resolved issue.
A tenant reports a fault, the manager emails an installer and an appointment is arranged by phone. The next colleague sees only the original message. A portal brings the request, property, appointment and completion together. The tenant does not need to explain everything again and the team can follow outstanding actions.
Tenant portal for property management
Example- 1
Receive an actionable request
DoneThe tenant selects the property and issue type and can attach relevant photos.
- 2
Assign the right party
In progressThe manager reviews the issue and assigns a contractor or colleague.
- 3
Close with an update
NextThe contractor records work completed and outstanding issues.
One request, clear responsibilities.
Receive an actionable request
The tenant selects the property and issue type and can attach relevant photos. Ask only for information needed to handle the request. Urgent situations get the agreed contact route; a form must not imply continuous monitoring of dangerous situations.
Assign the right party
The manager reviews the issue and assigns a contractor or colleague. Record who arranges the appointment, what information is shared and whether approval is required. A scheduled appointment has a different status from a completed repair.
Close with an update
The contractor records work completed and outstanding issues. The tenant receives a clear update. If the repair was unsuccessful, the next action remains visible instead of automatically closing the request.
Access follows the tenancy, not just an email address.
Tenants should only see their associated properties and documents. Access must change when a tenancy ends or someone moves. Contractors receive only the details needed for their work. At the start we import properties, tenancies and contact records so every tenant sees the right home straight away.
You already have a management platform
The portal reads properties and tenancies from your management package, switched on at the start. Without a package you import tenants and properties and maintain them in the portal.
Several contractors handle one issue
Retain one main request with separate work assignments. This keeps completed actions and outstanding responsibilities clear.
A tenant leaves
End access according to the agreed tenancy period. A new tenant must not automatically see previous personal correspondence for the same property.
Clients in other industries.
No customer story from this industry yet. This is how the software works for businesses elsewhere.
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Read the storyAt the start: properties, roles and requests.
We set up your properties, user roles, document types, contractors and request statuses in the portal and import existing tenants. Then the portal goes live. You pay once for setting up the tenant portal and then a fixed monthly licence for hosting, updates and support; repair contractors have separate response arrangements.
View pricingSupport and updatesGood to know.
Explore pricing and optionsCan tenants see the status themselves?
Yes. We choose understandable statuses and decide which internal notes may be shared. Internal review should not appear as a promise to the tenant.
Can contractors sign in?
Yes, with limited access to their assignments. They do not need access to the complete tenant administration.
Can we bring existing tenants and documents?
Yes. We import tenants and properties at the start and you add documents per home in the portal. Together we check that every tenant sits with the right home.
Is this a complete property administration system?
No. The portal covers requests, documents and status. Invoices with a payment link and reminders can run in the same software; your property administration stays alongside it.
What often connects to this.
- Scheduling software for cleaning companiesBring recurring assignments, team members and site instructions together. Make changes visible to the person doing the work and the planner in the office.
- Scheduling software for installation companiesAn open time slot is not enough. The right technician, required parts, travel time and site access all need to align. The software keeps those daily decisions together in one schedule.
Bring clarity to your tenant communication.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com A tenant portal for repair requests, documents and maintenance status. Tenants, managers and contractors follow the same request in Vorlyo.
- Receive an actionable request
- Assign the right party
- Close with an update