AI assistant for customer questions: An assistant who never takes a day off.
The AI assistant answers your customers’ questions, helps them book an appointment and follows up on what is left. It works with your services, hours and rules, and you approve what matters.
No obligation · reply within one working dayScreens shown with demonstration data, based on software and sites running for our clients.
An evening with Mila.
Mila is our demo for a restaurant. This is what her evening looks like, with demonstration data.
- 19:42 GGuest · phone19:42Calls for a table for six. Mila checks the bookings and confirms.
- 20:15 GGuest · website chat20:15Asks about gluten-free dishes. Mila answers from the menu.
- 21:30 CCompany · email21:30Wants a private dinner. Mila asks for the details and prepares it for approval.
- 09:00 OOwner09:00Approves the request in one click; Mila confirms to the guest.
Every question answered, even at eleven at night.
The assistant keeps working while you are closed, with a customer or busy. What a person must decide, it prepares for you.
- Table for six on Friday19:42 · Phone Voicemail Booked and confirmed
- Do you have gluten-free options?20:15 · Website chat Answer tomorrow Answered from your menu
- Private dinner for 40 guests21:30 · E-mail Unread Needs you · Qualified, prepared for you
- Move a booking22:05 · Chat Call back Moved to Saturday
- Tonight’s guests23:10 · Follow-up Forgotten Thank-you with review link
AI assistant or chatbot: what is the difference?
Two terms that often get mixed up. This is how to see what fits your need.
A chatbot follows a script
A classic chatbot works with buttons, fixed scripts or a list of frequently asked questions. When a customer leaves the script, the conversation stalls, and the chatbot rarely does anything in your systems: it refers to a form or a colleague.
The assistant takes care of it
The AI assistant understands a question in plain language and takes care of it in your software: booking an appointment, answering from your own information, preparing a group request. When unsure, it hands over to your team.
An assistant that knows your business.
Not a generic chatbot, but a part of your software that works with your data and rules.
Knows your business
Services, hours, terms and tone from your own information.
Helps with bookings
Finds a free slot in your calendar and books the appointment.
Follows up
A reminder, a thank-you or a review request, at the right moment.
You approve
You decide what goes past a person first, such as a group request or an exception.
Knows when to stop
When unsure, the assistant hands the conversation over to your team, with context.
Everything on record
Every conversation can be read back, with what the assistant did and why.
How you start
How we work- 1Intake In a few minutes you tell us what your business does and what you need.
- 2Call and demo We show the software with your business as the example.
- 3Setup Your services, hours, team and data are ready.
- 4Live Booking, the form or the till is ready for your customers.
- 5Support Questions, updates and hosting run through your fixed monthly licence.
Know what to expect.
Explore pricing and optionsHow does the assistant know what to say?
It works with your own information: services, hours, terms and examples of good answers. What is not in there, it does not make up; it hands over to your team.
What may the assistant decide on its own?
You decide. Simple things it handles; group requests, discounts or exceptions wait for your approval.
Can the assistant make mistakes?
Yes, just like a new colleague. That is why it only works with your information and agreed tasks, important steps go past you first and every conversation can be read back.
What happens to customer data?
Conversations stay in your own software, retention periods are set, and data is not used to train general models.
What does the software cost?
Your software is a one-off investment, fully set up for your business. After that you pay a fixed monthly licence for hosting, updates and support. The amounts depend on the features you use. After the intake and the call you know exactly where you stand.
Do customers know they are talking to an AI assistant?
We recommend being open about it: the assistant introduces itself as your business’s digital assistant. If a customer would rather speak to a person, it passes the conversation to your team.
Everything fits together.
All featuresSee it in your own business.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
WhatsAppinfo@vorlyo.com Handle bookings and questions day and night, groups for approval.
- Answering questions
- Bookings in the calendar
- Groups for approval
- Hand-over to the team