AI customer support for online stores
Help customers with answers grounded in your store.
Let AI handle recurring questions and prepare service requests. Use current information, appropriate access to order details and a clear route to a colleague.
Discuss your projectStore support · Conversation handover
ExampleConversation S–026
Staff review needed- Topic
- Different delivery address
- Order status
- Already processing
- AI action
- Request summarized
- Change
- Not performed
Next step
A request is not a confirmation
The order is already processing. AI passes on the request with context; a colleague checks whether changing it is still possible.
A fluent answer is not enough when the information is wrong.
Customers ask whether a product fits their needs, where an order is or whether an address can still change. These questions may look similar in chat but require different sources and permissions. We configure AI around your product information and service process. Missing information or required staff decisions are made clear rather than replaced by invented promises.
From a customer question to an answer or focused handover.
- 01
Use the appropriate source
Answer product questions from agreed product information. General shipping guidance differs from a specific order’s status. Personal order details become available only after appropriate access checks.
- 02
Understand intent and clarify selectively
Use conversation context to understand the request and ask only for missing details. A request for contact must not be redirected into product advice; customers receive the available contact route.
- 03
Pass on exceptions with context
Damage, unusual situations and unavailable changes reach the team with a summary and relevant details. Customers should not need to repeat the conversation. AI does not confirm an action that has not actually occurred.
Connect support to your existing commerce environment.
We examine the information your store and helpdesk can reliably provide. Public product and service questions can be the starting scope. Order lookup and actions such as cancellation are separate extensions with their own controls. The assistant is identified as AI and can involve staff through channels you actually operate.
- A customer requests a refund
- AI can collect the situation and explain the process. Executing a refund requires separately defined permissions and checks; a friendly response is not a payment confirmation.
- Product information is incomplete
- Request the missing specification or hand over the question. A plausible feature must not be added as a product fact.
- A customer tries to override instructions
- Customer text does not grant access to other orders or management functions. Access and permitted actions are enforced outside the language model, so persuasive wording does not create extra permissions.
Sources, channels and actions determine the scope.
We discuss product data, languages, chat or email, order access and helpdesk handover. Usage costs, limits and evaluation are included in planning. Vorlyo provides integration and care under the agreement. We test ordinary questions and exceptions without promising complete accuracy or immunity to every misleading input.
Good to know.
Can AI provide current order status?
With a suitable integration and access checks. Without those details, it directs customers to a reliable route instead of guessing.
Can customers ask for a person?
We provide clear handover to your available channel. Outside working hours, the assistant explains when and how follow-up occurs.
Can this support several languages?
Yes. We agree the required languages and check that product information and service terms remain consistent.
Does this replace the whole support team?
It can handle recurring questions and reduce preparation. Complex cases and decisions stay with staff unless specific actions are separately implemented with controls.
Explore further.
Explore the full serviceMake AI part of a dependable shopping experience.
Tell us where you want to go. We will help you find the way.
No obligation · Fixed scope, timeline and price after intake