Case · Hotel Aadam Wilhelmina
Online check-in, even at two in the morning.
Client
Client
Hotel Aadam Wilhelmina, boutique hotel in Amsterdam with many international guests.
Challenge
The challenge in practice.
Many international guests arrived late in the evening, often after reception closed. This caused daily frustration: guests stood at a locked door, staff got called at night, and the check-in process was chaotic. It cost the hotel reviews and money in night-shift staff.
Solution
Built around the real process.
Vorlyo built a fully automated late check-in flow. Guests receive a personal check-in link 24 hours before arrival, complete secure identity verification, and get a temporary room PIN. Reception has a live dashboard for overview and control. All in 6 languages, paperless and GDPR-compliant.
Results
85% of late arrivals check themselves in
−70% night-time workload for reception
+0.4 stars on the Booking.com arrival rating
Significantly lower night-shift staff costs
Fixed scope, schedule and price after one intake